HOSPA The Hospitality Professionals Association

Meet the HOSPA Team < back

Chris Upton, Chairman

At the recently held AGM, the HOSPA Council ratified the appointment of the Association’s Deputy Chairman Chris Upton as the new Chairman of the Hospitality Professionals Association for Finance, Revenue Management and IT.

Chris Upton is a Chartered Accountant and has worked in senior financial positions in the hospitality sector for over 20 years. He has been finance director of a number of hotel, pub and restaurant groups.  Before that, he held senior positions in finance and IT at a number of commodity trading companies. He was Finance Director of Arcadian International plc for seven years – during which time the company developed a group of four-star country house hotels, started the Malmaison group and renovated the Great Eastern Hotel in the City of London.  He was a founder and non-executive director of Pod Food; and co-founded Snoozebox Plc, an innovative portable hotel concept. In addition, he is currently non-executive director of a London hotel company and runs a consultancy practice, C U Associates Ltd, specialising in hospitality. He was appointed to the then BAHA Council in 2007 and served as Deputy Chairman until his new appointment as HOSPA Chairman September 2014.

E: chris.upton@hospa.org

Jane Pendlebury, Membership and Events Jane Pendlebury, CEO

Jane Pendlebury is a successful and well known personality within the worldwide hospitality arena, her career to date has been dedicated to hospitality. Ambition and enthusiasm have resulted in high achievements and recognition in the field. Jane ran the Membership and Events office for HOSPA from 2014-2016. Her involvment in HOSPA (previously BAHA) started over six years ago and in that time has been a regular HOSPA Member and a Corporate Gold Sponsor. Jane has been part of the operations team for HOSPACE since 2012.

E: jane.pendlebury@hospa.org
T: 0203 418 8196

Robert Maloney Robert Maloney, Membership Officer

As Membership Officer of HOSPA, Rob is actively involved in promoting best practice in finance and accounting, revenue management and IT and enhancing career development through educational programmes. Rob is also responsible for organising the HOSPA regional events calendar for members meetings being held in the Midlands, North of England, and Scotland.

E: rob.maloney@hospa.org

Michael Heyward, Regional Ambassador

Michael Heyward is the principal of the consulting business, Heyward Hospitality Solutions delivering business process improvement and profit optimisation for the hospitality industry. A Hospitality Lecturer at Glion Institute of Higher Education (London) and Chairman of the HOSPA Revenue Management Committee. Michael has over 25 years of experience in the Hospitality Industry, in revenue management, hotel operations and corporate roles. This includes independent hotels, IHG and Accor, from 3 to 5 star across Europe, Asia and the Pacific. With a proven track record for delivering market out performance in revenue and developing teams of highly skilled, diverse, competitive people.

E: Michael@heywardhs.com

 David Nicolson, Chairman of the Finance Committee

David currently works for the Jumeirah Group as Vice President of Finance in Europe. He looks after 6 hotels including 3 in London, one in Frankfurt , one in Mallorca and another one in Istanbul. He also oversees the administration of Jumeirah's Global Sales Offices in Europe.

E: david.nicolson@jumeirah.com

David Derbyshire, Chairman of Information Technology Committee

David has been Director of IT Service Delivery for the EMEA region at Hilton since 2015, based at their regional HQ in Watford. He has spent much of the last 17 years working in IT Service Management roles across multiple industry sectors, and first joined the hospitality industry in 2012 with Hilton as Regional IT Director for the UK & Ireland.

Prior to working in IT David worked as a Food Technologist for 8 years, so he has a special interest in F&B Operations and the innovative use of technology in that area. As an IT professional working in hospitality David’s main objective is ‘bridging the gap’ between the business and IT, and sees this as a key driver for his tenure as Chair of the HOSPA IT Committee.

E: david.derbyshire@hospa.org

Ally Dombey, Chairman of the Revenue Management Community

Ally has spent much of her career travelling the world, creating and developing marketing, distribution and revenue management strategies focused on driving profit for independent hotels, hotel groups and the tourism industry.

As Managing Director of Revenue by Design, she leads a team of revenue management specialists focused on delivering business transforming revenue management and distribution solutions within the hospitality sector. Known for her ability to simplify the communication of complex business processes, Ally is the principal author of the Revenue by Design revenue management training programmes attended by over 400 hotel companies worldwide.

Revenue by Design’s delivery of training, outsource revenue management services and consultancy to hundreds of hotels and accommodation providers worldwide has firmly established the company as an industry leader in the provision of revenue optimising services.

In addition, Ally offers her skills to industry associations and has held board positions with HEDNA, and currently serves on the advisory council for HFTP Europe. She is regularly asked to contribute to industry thought leadership discussions and is a published author writing articles for Hotels Magazine and White Papers for HEDNA and ETOA.

E: ally@revenuebydesign.co.uk

Katherine Doggrell Katherine Doggrell, Editor of The Overview

Katherine is a journalist with over 15 years' experience in hotels, technology and people who dress up like cowboys in Essex. A former editor of Hotel Report, she now freelances for Hotel Analyst and provides consultancy and content for a number of sector players. Prior to making her move into hospitality, Katherine worked for publications including the Financial Times, The Guardian, Business 2.0, Q and Mojo. She has just finished her first novel and helps to run an interactive story night in Brighton called Rattle Tales.

E: katherine.doggrell@hospa.org

Jess Seal, PicPR - PR & Media Contact

Pic PR is a creative communications agency focused on new PR, purpose built for the social, digital & mobile age. We create award-winning PR campaigns powered by awesome ideas, engaging pictures and clever communication strategies.

E:  jess@picpr.com
T: 01386 882474

Suzie Rose, Membership and Events

After graduating from Southampton Solent University, Suzie took on the role of Membership, Events & Marketing at HOSPA. 

E: suzie@hospa.org
T: 0203 418 8196

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