A Guide to CPA

Recommended Practice Guide: Developing Customer Profitability Analysis for Hotels, 2008. Author: Professor Peter Harris and Dr Vira Krakhmal. Published by: BAHA.

An innovative guide that will add significant value to hotel management accounting by providing an industry standard for the implementation of Customer Profitability Analysis (CPA) in the international hotel sector.

The cost of the practice guide is £35 (Nil VAT), plus postage and packaging and is now available from the HOSPA Membership and Education Services Office.

If you wish to order this publication, then please click on the link below.

Book Order Form (101.6 KB)