A Guide To Exceptional Guest Experiences
Geoff and Laura will share ways they are bringing the magic back to hospitality through thoughtful experience management. Whether you are just getting started with guest feedback or looking to take your experience programme to the next level, this session will have something for everyone.
We will discuss:
The importance of listening to your guests across all channels not just post-stay surveys
Strategies for mining through feedback and prioritising your feedback
How to work cross-functionally to promote your CX strategy and define success
Event Hosted by:
Date: Wednesday 6th July, 2022