A Guide To Exceptional Guest Experiences

Guests aren’t just heads in beds! Join HOSPA’s CEO Jane Pendlebury, as she moderates a lively Q&A session with Medallia’s Geoff Ryskamp and Travelodge’s Laura Gravellino.


Geoff and Laura will share ways they are bringing the magic back to hospitality through thoughtful experience management. Whether you are just getting started with guest feedback or looking to take your experience programme to the next level, this session will have something for everyone.


We will discuss:

  1. The importance of listening to your guests across all channels not just post-stay surveys 

  2. Strategies for mining through feedback and prioritising your feedback

  3. How to work cross-functionally to promote your CX strategy and define success

Register your attendance Via Zoom here

Event Hosted by:

HOSPA, Medallia

& Travelodge

Date:  Wednesday 6th July, 2022

Live Webinar

Timings:  10am