Positivity in the face of coronavirus


As an industry, we’re facing unprecedented challenges, with the impact of the coronavirus presenting an existential threat. But while the seriousness of the current situation can’t be downplayed, amidst the gloom of the lockdown and all that means for hospitality, there are still inspirational and uplifting examples emerging from our sector. Be that fighting hard to both retain and pay staff, or revolutionising business models to adapt, displaying extraordinary agility and fortitude in the process; many hospitality businesses are rising to the challenge and doing all they can to respond to the situation in a positive way.

Of course, not everyone has the capabilities to do so, with many businesses faced with no choice but to close, given the enormous strain caused by the outbreak. However, we want to champion those hospitality businesses that are managing to survive and, in some instances, even thrive – serving as an inspiration to all of us.

If you know of any that you’d like us to highlight here, then do please get in touch and we’ll look to include them – the more good news we hear the better!

Jane Pendlebury | CEO | HOSPA

To celebrate the efforts of our amazing NHS and to show their appreciation for their incredible work during the pandemic, The Royal Lancaster Hotel is offering 50% off future stays for all the NHS workers.

Chief exec Chris Wayne-Wills of Crerar Hotels has promised to pull the pints himself when he gives away 2,000 night stays to NHS heroes – to enjoy a luxury break after the lockdown.

Knut Wylde and his team at The Berkeley in London are producing about 350 meals a day for the drive-thru for the emergency services. It is fully operated by volunteers from across the hotel. On top of this, they cook another 250 meals for the elderly and vulnerable in isolation and sheltered housing. They teamed up with Westminster Council to have these meals delivered to the front door of the individual. 

The Pigs are donating 190 overnight stays to members of the NHS. Nominations are now open.

A novel idea for helping with cashflow! The Tudor Farmhouse has set up a pay it forward page to help with cash flow -  a voucher scheme on Crowdfunder! 

Harbour Hotels invite you to nominate NHS heros for their 250 2 night dinner, bed and breakfast giveaway. 

Tripadvisor offers a resource page with practical advice for hoteliers on working with Tripadvisor during this shutdown period, as well as sharing best marketing practices.

Ten Hill Place which is owned by The Royal College of Surgeons and based not far from Edinburgh’s Royal infirmary, has booked 1,000 nights of complimentary and meals for medical and clinical staff.

If you would like to offer hotel rooms to the NHS contact cj@helpforce.community with Room to Reward Offers of Support as the subject  https://helpforce.community/covid-19/

Whitbread sends 65,000 meals to charity to help those most vulnerable during the Coronavirus crisis

The Strand Palace has announced it will be delivering free meals to the London Ambulance Service daily and will remain open for key workers only

Brewdog have packed and donated 50,000 bottles of hand sanitiser, which will be doubled by Wednesday

The Victory Services Club has remained open for key workers. Currently, there are 50 individuals staying, largely drawn from military personnel working with the MoD, the Foreign and Commonwealth Office, and the NHS. The Club has a team of living-in staff offering an extremely bespoke service and is fully cognisant of the health advice in respect of social distancing. The dedicated housekeeping staff are delivering an enhanced cleaning programme. 

Free online training on mental wellbeing offered by Harri supported by Mind Haringey and Upskill people. Available to Employers and to Employees in these challenging times.

#FeedtheNation – launched by Staffline Recruitment and People Plus

Supermarkets and employers in food supply, retail and delivery are keen to recruit workers from the travel and tourism sectors in particular – as customer service skills are a common feature of the thousands of roles available to be filled. 

Hospitality sector makes 20,000 beds available to key workers
Luxury hotel in Milton Keynes set to become coronavirus refuge

In London, New Covent Garden Market is doing home fruit and veg deliveries.

Kings Head Hotel in Cirencester joins forces with a local deli and the MBB brasserie to offer groceries and ready meals to the local community. Via ‘phone and collect’ they allow people to pick up key groceries along with pre-prepared ready meals, cooked by the hotel chefs – billing it as a ‘social distancing supermarket’.
Downham Hall, in Downham, Essex, which is offering prepaid, delivery to doorstep, with no interaction, and using staff that have no ‘at risk’ dependents and who fit safety guidelines. It’s a careful, considerate approach with an altruistic sentiment in its messaging.  
The Co-op is to create 5,000 store-based jobs in a bid to provide temporary employment for hospitality workers who have been laid-off during the Coronavirus outbreak.
Chief executive Rob Paterson said Best Western "would be willing to take unprecedented steps to support the national effort".
Roomzzz Aparthotels remain open to provide an essential service to long term residents, NHS workers, local authorities, vulnerable individuals and key workers only. 

Gary Neville and Ryan Giggs open hotels to NHS workers and keep on all staff

Hospitality Action set up and Emergency Appeal to make one off awards

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