Crisis Support

15 months for the cost of 12!  

 

The hospitality industry has been hard hit by the coronavirus crisis, with many hospitality businesses forced to close their operation entirely. Of course, this means that the implications on cash flow are profound, with many hotels generating next to no income during the lockdown period.  In light of this, and in recognition of the ongoing difficulties currently being faced by hospitality, HOSPA is extending a 3-month payment holiday to our operator members. Having been in constant discourse with our members since the outbreak of the coronavirus crisis, we’re well aware of the financial burdens venues are having to bear at this time – and we don’t want to add to it.

We appreciate that, in the grand scheme of things, it’s a comparatively small gesture, but we wanted to do so to help express our gratitude for your continued support of our organisation.

Jane Pendlebury | CEO | HOSPA

Free three-month COVID recovery package. No set-up fees, no monthly fees and no commitment.  

Profitroom has prepared a special COVID recovery package which allows the use of its services for free. As part of the free three-month trail, hoteliers will benefit from: 

 

  • Unified online and offline approach: A conversion-led online booking engine, guest messaging, and offline quoting and sales tool, all rolled into one easy to use platform with PMS integration. What’s more, it’s packed with nifty tricks and conversion tools. 

  • Guest relationship management: Automated communication doesn’t mean poor quality emails. Now, your newsletters, campaigns, and promotional activities can visually represent your direct channel and stand out. With database segmentation tailoring content to your guests’ preferences and synchronisation with active offers and packages, you’ll have everything you need. No more missed opportunities. 

  • Beautifying your direct channel: In today's world, your website needs to be more attractive than any OTAs. With our tools, you’ll have the freedom to create, build, and repeat in minutes, making yourself independent from OTAs and costly agencies. Plus, you’ll benefit from a seamless user journey as it automatically syncs with the booking engine. 

 

To talk to one of our experts about the package or to book a demo, please visit the website here.

Harri Health check - to help you reopen safely 20% off for HOSPA Members

 

The Harri COVID-19 Employee Health Check Platform will provide records of completed health checks on a shift basis which are easily reportable for the business to view and print in real-time.
Its features include:

  • Accessible on Harri App, the mobile app is available for Android and iOS devices

  • Pre-built, interactive COVID-19 health & wellbeing questionnaire for managers to administrate

  • Digitised Health & Safety guidelines recommended by our partner Surefoot Solutions which can be monitored in the logbook

  • Ability to digitally log an employee’s temperature before their shift

  • Reporting capabilities and print-ready templates for on-location use

 

View it here

Book your demo here 

Criton offers hoteliers free guest app to reduce touchpoints and drive revenue during COVID-19

 

Award-winning tech provider Criton is offering its guest engagement platform completely free of charge until 2021, enabling hotels to digitise their guest services, reduce touchpoints and put guests’ safety first with their own branded guest app. Guest can order and pay for F&B from their own device whether in the hotel restaurant or in-room, allowing hotels to drive F&B revenue while maintaining social distancing.

 

Please contact Stefano at stefano@criton.com or find out more here: 

Fourth, have launched an in-app health survey that enables operators to efficiently track the health of their employees to ensure all measures are taken to safely staff their sites when the industry reopens. The new feature, which is securely accessible for employees via the Fourth app, asks employees a series of questions on their current health so that operators can establish if they are fit to work ahead of their shift. The questions will be asked daily and are in line with the latest NHS advice and Government guidance on return to work protocol for the hospitality industry. Responses will feed in the Fourth scheduling solution, enabling managers to see which team members are fit to work that day.  You can find out more about this feature by watching a short demo video. 

The function will be available free of charge from 18th June to customers using Fourth’s Workforce Management solution. If you are a Fourth Customer and interested in activating this click here.

Join the complimentary Amadeus Sales & Event Management online training sessions!

We want to support the hospitality industry by providing the training and skills needed to be successful now and in the future. With that in mind, we are offering complimentary online training for Amadeus Sales & Event Management – Advanced. From 1st - 12th June 2020, we are running a series of instructor-led webinars covering 15 key topics. This training is free and available to anyone looking to learn more about the software or to refresh their skills. At the end of the webinar course, you will have the opportunity to take a certification test, certifying your knowledge of Amadeus Sales & Event Management – Advanced. 

Sign up for the course here! 

Noetic1 mobile hotel app supports social distancing

Guests can check-in, check-out, authorise i.d. and much more all remotely via our app

  • Noetic1 Mobile App can help you extend a warm welcome at a healthy social distance.

  • No queuing or risk of contaminated key cards. The app can even authorise a guest’s ID document and validate that the guest checking in is the rightful owner of the ID.

We are offering to implement and manage our white-labeled mobile app for free, you simply pay 5% per booking. 

https://www.wearenoetic.com/noetic1-mobile-hotel-app-supports-social-distancing/ 

Crave’s ServeSafely solutions help restaurants and pubs to re-open safely and operate profitably:

·      Mobile order and pay at table
·      Personal service at a safe distance via mobile video and text chat  
·      Additional features to maximise revenues with social distance restrictions
·      Get started quickly (Discounted rates for HOSPA members)

Download your FREE guide here www.crave-emenu.com

We created an initiative called "Stay In(fraspeak)"

Check our agenda and watch our webinars live, every Thursday, at stay.infraspeak.com. You can also follow us on LinkedIn or Facebook for more related-news and access our blog for some more helpful content.

'WellBeing Tool' for staff

  • We're offering FREE use of our WellBeing Tool to assist you and your employees during these challenging times.

  • Employees are Essential to Business Success and this is a great way to make it easier for them to communicate with you.

  • An additional avenue to Raise Concerns, Give Suggestions and Request Assistance. It's Quick, Simple & Effective.

  • Fully branded, available on any smart device, auto-analysed, and instant alerting functionality.

  • Make Sure Your Employees Know You Are Looking After Them.

Get in touch for more information: info@wellbeing.directwww.wellbeing.direct

No charge for our Alliants Messaging till end of 2020

We would like to provide access to our messaging platform at no cost until the end of the year, no strings. Easily outbound message with impacted guests across all the key channels, including, WhatsApp, SMS, Facebook Messenger, WeChat, LINE, etc  Get your property up and running in less than 2 days.

  • No setup fees/onboarding costs

  • All training & installation can be done remotely.

  • Allow your teams to stay connected with guests, staff, and vendors while helping keep social distance.

Contact Andrew Pirret on +44 7740 411033 or email andrew.pirret@alliants.com.
Visit www.alliants.com
Aruba Business Continuity Solutions
’Keeping your people connected’

  • Consistent Security

  • Consistent & Simplified End User Access

  • Simplified Mobile Worker Management

For more information, follow this blog: https://blogs.arubanetworks.com/solutions/remote-access-points-network-beyond-the-corporate-campus/ 

Or contact David directly on 07387258454 or email woodward@hpe.com 

50% off to all HOSPA UK members – MyCheck’s Click to Order solution for ANY RESTAURANT

MyCheck’s Click to Order mobile/online ordering solution, can help your F&B outlets keep trading during COVID lockdown.  MyCheck, a Shiji Group brand, is offering 50% off to all HOSPA UK members.

  • Live within 72 hours to start taking orders and payments

  • No set up fees, no hidden transaction fees

  • No POS or Payment integration required

  • List price £150 a month.  £75pm to HOSPA members

  • Less than £3 per day to keep trading during COVID lockdown

Sign up today at: https://www.mycheck.io/en/relief-uk

Visit out product page here: https://www.mycheck.io/en/click-to-order

Visit our Shiji homepage here: https://www.shijigroup.com/

Free services provided for the hospitality industry by Harri; both for employees who are looking for work in other areas and Employers seeking advice or wanting to support their employees:

Hospitality Unite - Jobs Portal for workers to find jobs in retail, deliveries and care: https://harri.com/hospitalityunite

 

Community - Our Global Hospitality Coronavirus Response Forum:

https://community.harri.com/

 

Mind Tools - Online learning for Employers to offer their employees for mental well being:

https://harri.com/hospitality-coronavirus-response-center

For more details please contact us: hospitalityunite@harri.com
Prepare for Reopening

Our industry will come back even if that future will look slightly different.  In anticipation of this, during this "pause" in operations, kick-off with some projects to prepare for reopening. 

  • No strings attached during our initial chat

  • A full proposal, with a clear indication of what I will deliver and a time commitment.

  • I will offer the first 3 hours free of charge to help you during this lockdown period.

  • During this period of lockdown, I have discounted my rates.

Contact Neil on neil@farrenhotel.support or call 07817838773.  www.farrenhotelsupport.co.uk.
FREE marketing consultancy & creative campaigns to deliver future bookings

By Nine are here to help you prepare to shout from the rooftops when restrictions are lifted and guests are ready to eat, drink, sleep and celebrate once more. We're offering free advice and creative campaign ideas on how to prepare for the future (and manage the here and now!) and be ready to secure valuable bookings as soon as the time is right. Stand out from the crowd with:

  • Creative campaigns to keep your brand in guests' minds once restrictions are lifted.

  • Ideas for specific packages and offers 

  • A strong and healthy brand that will weather the COVID-19 storm.

Contact Sophie on sophie@bynine.co.uk or call directly on 07766 553934. Discover more about By Nine at www.bynine.co.uk
Free web messaging and unified inbox until 30th June 2020

Bookboost is offering hotels its website chatbot for free and a Unified Inbox to answer guest messages from online channels including website, email and Facebook messenger. Hotels can

  • Manage all enquiries and be service-ready 24/7

  • Assign tasks to the most relevant available person or hotel department

  • Personalise messages to each guest 

  • Set up automated responses to FAQs with preset answers

Join the Webinar series on Guest Communication and Digital Guest Services, and access Bookboost's Covid-19 communication resources

You can signup on the website https://bookboost.io or contact Daan or Anna on info@bookboost.io
Need Help Converting your OPERA PMS to manage  Hospital beds?

Oracle is offering free of charge assistance to hotels running OPERA that need to convert their hotel operation to be a hospital.

  • Assist in changing from bedrooms to beds/wards

  • Managing patients and medical staff

  • Best ways to manage operational aspects

  • How to keep your real hotel data safe

Be fully Revenue Management prepared as soon as the early signs of recovery start to appear! 

Infor Hospitality’s Revenue Management experts are offering anyone with this unplanned down time, a chance to get some free advice with a one hour Revenue Management 1:1 consulting session

  • How to get the most from a Revenue Management strategy

  • Review and adjust processes, data quality etc

  • Topic of own choosing or general guidance from expert

Our experts have many years of experience and want to share this knowledge, they accept these are extraordinary times but would love you to take this opportunity to be ready and hit the ground running when those shoots appear.

Let us help you.  Contact Paprika Le Bourgeois at paprika.lebourgeois@infor.com or call on 07568 108 727 www.infor.com/en-gb/industries/hospitality
FREE gift voucher system & Covid-19 Hotelier hub
  • Guestline has teamed up with Netaffinity to offer hotels a FREE gift voucher system to promote future booking revenues - with NO setup costs and NO commission until the end of June [please note this excludes hotels in Ireland & Northern Ireland]. Get more details and sign up here.

  • For those hoteliers that already sell gift vouchers, we’ll be promoting these properties on an online directory here.

  • Guestline has lots of advice, resources, and webinars to help hoteliers keep on track during these unsettling times on our Covid-19 Hotelier Hub here.    

For more information, please email enquiries@Guestline.com or visit www.guestline.com
Discount on CIMA short courses

CIMA are offering HOSPA members a 20% discount on their selection of online short courses listed on CIMA ON DEMAND and CGMA Essentials

HOSPA members need to enter the code HOSPA20 at the checkout stage. 
Free hotel app to help operators reduce touchpoints, save money and stay connected with guests

People are now often concerned about what they touch. With Criton, hotels can create their own branded app that will enable them to put guests' safety first and save money, as they do not need to worry about cleaning or replacing the in-room guestbook. With their mobile app, hotels can enhance the guest experience and stay connected with their guests by giving them everything they need on their own phone. 

 

Criton is offering their product completely free of charge until 2021. 

Contact Stefano on 0800 970 4410 or email stefano@criton.com. More info at https://page.criton.com/coronavirus-offer-hotel-app
Free press support. Industry web cast. Consultancy

Haynes MarComs will be providing support to businesses by sharing information with the industry and helping form partnerships and collaborations during this time:

  • Press release and news distribution to Travel and Hospitality industry

  • Live Webcast: Thursdays 5pm (UK time), Funnel TV - How we are recovering the market together

  • Free consultancy - discuss options of collaboration and partnerships or get insight for building strategy and plans for the coming year. 

  • Twitter - News and insightful articles that might be a useful resource for you: https://twitter.com/ryanchaynes

Feel free to get in contact and let's book a time to chat ryan@haynesmarcoms.agency
Managing the impact of Covid-19
  • Knowing the right questions to ask and where to find the information you need can make all the difference.

  • You can find useful information on government support for businesses and individuals and practical advice on business continuity and resilience on our COVID-19 Hub.

If you would like to discuss how coronavirus will affect your business, complete our form and we'll be in touch.
Avvio launches various initiatives to support hoteliers affected
Please contact the team on +44784 102 0927 or email sales@avvio.com   www.avvio.com 
Practical insights, advice and support for businesses

RSM has created an online hub dedicated to providing practical guidance as the Government continues to announce new measures. Updated daily, the hub is aimed at assisting Finance, HR and Legal professionals navigate critical areas including:

  • Cashflow management and Business Continuity

  • Job retention scheme

  • Funding and reliefs for business

Do you wish to offer a click & collect or delivery service for your hotel or restaurant but don’t have a website selling platform in place? We can help you.

To help our partners in hospitality we have built out a Shopify theme to enable you to offer this service. It can be configured with specific geographic boundaries to reduce unnecessary journeys & controlled slots for collection to aid social distancing. It comes with integrated messaging to help reduce the workload. This offer is open to restaurants and hotels worldwide.

Please note - Alliants will not charge for configuration, messaging, training or uploading of your products but Shopify charges will apply (from as little as $16 per site per month).

Contact Andrew Pirret on +44 7740 411033 or email andrew.pirret@alliants.com. Visit bit.ly/AlliantsHotelShop

Right Revenue - Partnering you towards better times

We know that there are better days ahead and we also know that as an industry, we need to be prepared.  Right Revenue would like to support you through this phase by offering:

  • 1 month use of our revenue management software completely free.  Let us help you with the data, so you can be ready with a new rate strategy.

  • We will also defer payment until the hotel is open and trading again, so charges only start when you are open for business.

To discuss, please contact adrienne@rightrevenue.co.uk or call 028 9099 8866  www.rightrevenue.co.uk

Free PMS for businesses temporary repurposing as hospitals/NHS accommodation units/homeless shelters
apaleo is offering the use of their PMS at no cost for hotels who cannot or do not wish to use their existing system to manage this temporary situation (reconfiguration, impact on KPI reporting, etc.). They will provide remotely guided sessions to get a property up and running in hours, for as long as needed.
Contact Alan on 07453 533078 or email alan@apaleo.com. See also www.apaleo.com
Improve your chances of securing a new role 

Thomas Finn from Edwards and Finn is supporting the hospitality industry by offering complimentary :

  • 1-2-1 career development talks

  • CV writing support

  • video practice interviews

Contact Tom on thomas.finn@edwardsandfinn.co.uk or call him directly on 07592 351265. Learn more about Edwards and Finn https://www.edwardsandfinn.co.uk/

Contact Us: 

 

Uplands Cottage

Grayswood Road

Haslemere

Surrey

GU27 2BS

Tel: +44 (0) 203 418 8196

E-Mail: hospa@hospa.org

Important Information: 

Useful Links:

  • HOSPA Facebook
  • HOSPA LinkedIn
  • HOSPA Twitter
  • HOSPA You Tube Channel