Miriam Waldmeyer < back

Revenue Centre Manager, The Royal Lancaster London Hotel
Winner: Revenue Management Level 1, completed September 2017

Miriam first developed an interest in the hospitality industry whilst at school and after completing her A-level equivalent study in Germany, shedecided to test the waters witha full-time Hotel & Catering study and work course with English 2000 School of English, based in Bournemouth. Miriam’s six-months’ work placement was at the Marine Hotel in Llandudno, Wales,working in F&B and Reception. 

Having enjoyed her foray into hospitality, she returned to Germany where she completed a two and a half year dual vocational training programme with a Degree inHotel Services Specialist at the Hotel & Catering College in Kiel, Germany.

After completing her degree in 2002, she moved to Berlin to gain experience, working in various roles from Switchboard Operator to Reservations Agent over a period of five years, after which time she returned to the UK,progressingfrom Reservations Agent to Reservations Supervisor and Reservations Manager.

After a brief career break to South Africa in 2012, Miriam realized that herreal passion lay within the hospitality industry and since her return to London in 2013, she has been building her career in Revenue Management. Having been involved with basic Revenue Management decisions in her previous role as Reservations Manager and being a very analytical person, she knew that this was the directionin which shewanted to go and the field in which to grow.

Miriam joined the Royal Lancaster Hotel prior to its refurbishment (from 2015-2017) with a remit to lead and develop an engaged team through a 2-year refurbishment leading to completion this year as the newly launched 5 star Royal Lancaster London Hotel.

As Revenue Centre Manager, her role is to support and manage the Reservations Department and ensure strategies are in place as well as to ensure budgets are achieved and exceeded.  She is directly responsible for and manages the revenue function for rooms, food and beverage in the hotel and Basil Street Apartments.

Miriam says that the Revenue Management course has given her the theoretical knowledge of Revenue Management that shewas missing and has enhanced her confidence in making Revenue Management decisions, whilst at the same time giving her the opportunity and tools to analyse the current hotel processes and business as well as trialling new ideas.

She would like to develop her role further and move into a position of Director of Revenue Management eventually.

To enrol on the next programme for Financial Management or Revenue Management 

Make contact with HOSPA today to find out how you can kick-start your career in hospitality - call the Professional Development Team on +44 (0)1202 889430 or email education@hospa.org

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