Opportunity 2019 - Revenue Management and the Connected Customer < back
Today, everyone is a connected customer. Today’s customers are more informed, more empowered and more connected to the world around them than ever before. They demand personalisation, immediacy and simplicity in all areas of their life.
What does this mean for revenue management? How do we rationalise our technology landscape today with the customer demands of tomorrow? How do we deliver on personalised pricing, instant gratification, and remove barriers we weren’t even aware of?
Revenue by Design is unrivaled in its relationship with the revenue management community, both in the UK and increasingly internationally. The annual “Opportunity” conference is one of the most well-respected and well-attended events in the revenue management calendar year. Join us and those spearheading change within the industry to find out what you need to focus on in 2019.
Topics on the agenda include:
- Engendering Loyalty in the Digital Age
Personalisation vs Privacy- delivering a highly individualised stay in a post GDPR word
Revenue Management Systems - David takes on Goliath
Customer First - who is winning at guest-centricity?
Driving a truly personalised experience
Navigating the potholes, pitstops and diversions of the increasingly complex Customer Journey
Data Management for the 2020's
The role of Revenue Management in the Customer-Centric organisation
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