Views events by

Event Details

Date
Tue 12 Feb 2019
Time
8:30 a.m.
Location
London

Opportunity 2019 - Revenue Management and the Connected Customer < back

Event Details

Today, everyone is a connected customer. Today’s customers are more informed, more empowered and more connected to the world around them than ever before. They demand personalisation, immediacy and simplicity in all areas of their life.

What does this mean for revenue management? How do we rationalise our technology landscape today with the customer demands of tomorrow? How do we deliver on personalised pricing, instant gratification, and remove barriers we weren’t even aware of?

Revenue by Design is unrivaled in its relationship with the revenue management community, both in the UK and increasingly internationally. The annual “Opportunity” conference is one of the most well-respected and well-attended events in the revenue management calendar year. Join us and those spearheading change within the industry to find out what you need to focus on in 2019.

Topics on the agenda include: 

  •  Engendering Loyalty in the Digital Age
  • Personalisation vs Privacy- delivering a highly individualised stay in a post GDPR word

  • Revenue Management Systems - David takes on Goliath

  • Customer First - who is winning at guest-centricity?

  • Driving a truly personalised experience

  • Navigating the potholes, pitstops and diversions of the increasingly complex Customer Journey

  • Data Management for the 2020's

  • The role of Revenue Management in the Customer-Centric organisation

Location: London Hilton Bankside, 2-8 Great Suffolk Street, London, SE1 0UG

BOOK YOUR TICKETS NOW - HOSPA DISCOUNT CODE– 10% OFF USING: HOSPA10

View their website for more information

#Opportunity2019