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29

Jun
2018

Have confidence in your fire safety arrangements

Written by .
On June 11th we held a members’ meeting at the lovely Bulgari Hotel in London’s Knightsbridge.The topic for discussion was different payment methods that hoteliers might want to consider accepting in order to open up new markets. For example, the Chinese use wallets such as Alibaba’s Alipay and Tencent’s WeChat ...

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06

Jun
2018

Take your seat

Written by Jane Pendlebury.
HOSPA CEO Jane Pendlebury tackles the issue of the no showHotel guests, generally speaking, are well aware that when they don’t make use of a confirmed booking they are very likely to be charged or, at the very least, lose any deposit that’s already been paid for a room. Guests ...

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15

May
2018

Zonal books key appointment for liveRES

Written by .
Zonal, the UK’s leading technology provider for the hospitality industry, has appointed Stephen Motion to a newly created position, Enterprise Sales Manager, for its online booking and table management solution, liveRES. Stephen is a business to business technology expert with a strong track record in the hospitality sector with over ...

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14

May
2018

Why is the hospitality industry so important?

Written by Jane Pendlebury.
When we think of ‘hospitality’, it’s easy for us to think just of hotels, restaurants and bars, but the industry is an incredibly broad one also encompassing theme parks, leisure destinations, contract caterers, stadiums, cruise liners and any form of transportation that caters to tourists. One thing that is well ...

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27

Apr
2018

April springs forth events

Written by Jane Pendlebury.
Time often seems to fly by, and it feels like only moments ago that I was writing my column for last month’s edition of The Overview. So much has happened since then though that I’ve decided to dedicate this month to an update of some of the activity.Immediately after Easter ...

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16

Apr
2018

Career moves - where can hospitality take you?

Written by Jane Pendlebury.
As the country continues to reel from the uncertainty of Brexit, it is more important than ever that hospitality continues to push and promote itself as a key industry with the British business sector. With many of our members reporting the challenge of changing junior employees’ perception of their role ...

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29

Mar
2018

Emotional Wellbeing

Written by .
Stress test - HOSPA CEO Jane Pendlebury makes emotional wellbeing a priority for hospitality.In my recent meeting with HOSPA’s president Harry Murray, we agreed that we are lucky to be working in an industry in which we have both aspired to be successful. We discussed stress in the workplace and ...

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09

Mar
2018

Spreading the Knowledge

Written by .
I would be happy to dedicate my whole column to the awards ceremony in January - however the event seems to have ample coverage already within The Overview!To briefly summarise though, it was a lovely celebration and a wonderful opportunity to recognise and reward the highest achieving learners. We were ...

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08

Mar
2018

The impact of Brexit on careers within the British hospitality industry

Written by Jane Pendlebury.
The result of the Brexit referendum, and the plans to implement it, continue to cause waves of uncertainty across all industries throughout the UK. Given the nature of the hospitality and tourism industry, this uncertainty is something being felt keenly by our sector.Hospitality and tourism is currently the fourth largest ...

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12

Feb
2018

Congratulations to HOSPA ‘Learners of the Year 2017’

Written by Debra Adams.
The 2017 ‘Learners of the Year’ for HOSPA’s Professional Development Programmes in Financial Management and Revenue Management were announced at the Annual Awards Ceremony on Thursday 25th January 2018 at the Hilton on Park Lane, London.The two outstanding learners, who gained the highest combined course work and examination results for ...

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