Industry News Feeds

The Hotel Love Match | By Margaret Ady

Let's face it hotel technology isn't a supporting player in the guest experience anymore. It is an essential part of every guest journey, an integral aspect of each step of the guest's experience of a property—before, during, and after the stay. As such, it can make ...

D-edge Hospitality Solutions: The Marriage Of Technology & Marketing

Availpro, a leading & highly acknowledged hotel technology provider, and Fastbooking, an expert in digital marketing solutions, are joining forces to create a new brand and a new value proposition for the hospitality industry. With a portfolio of more than 20 solutions, a customer base of 11,000 hotels, and a ...

The Mobile-First World Creates Tremendous Revenue Potential for Hoteliers | By Max Starkov

Hoteliers face a challenge in 2019: Creating and managing a robust digital presence in an increasingly mobile-first environment. This means investing in mobile technology and marketing that enables the best user experience while achieving maximum engagement, regardless of device. The explosion of mobile customer engagements creates a tremendous upside opportunity ...

2019 Predictions - Blockchain Will Not Be A Buzzword But Will Change Our Life (Part 5) | By Fabian Bartnick

Blockchain was one of the hypes in 2017 but turned sour in 2018 for most: prices crashing, most ICOs were scams, no SEC approval, and so on. You could argue an 80%+ drop from its high in December 2017 was a sign of giving up. Yet compared to January 2018 ...

How Hoteliers Can Be Responsible with the Owners’ AV Technology Investment | By Eric Bracht

It's been a decade since the hospitality industry emerged from the depths of the economic recession. It took some time, but today hoteliers are experiencing a strong U.S. economy coupled with one of the lowest unemployment rates in history. According to the Deloitte 2019 US Travel and Hospitality ...

Hotel Smartconcierges Going Mainstream | By Raj Singh

"Great customer service is […] a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths." These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. In her analysis, Leggett overviewed three broad customer service trends that also well-apply to the hotel industry: 1) Customers demand fast service anywhere, anytime; 2) Automation and artificial intelligence (AI) quells headcount increases; 3 ...

"Bahia Hotel & Beach House Takes Service and Operations from 'Great to Excellent' "

Artificial Intelligence: Hospitality, and That Human Touch | By Stuart Pallister

Artificial intelligence is undoubtedly going to have an impact on the hotel industry as the bots - robots and chatbots - play a greater role. Julia Aymonier, CIO of EHL, says yes, some jobs will change, particularly those related to repetitive tasks. "The biggest challenge," she told Hospitality Insights in an interview ...

Shiji Acquires leading media distribution platform ICE Portal

Atlanta, Continuing a series of strategic acquisitions Shiji has announced they have successfully completed the acquisition of global media content management and distribution platform ICE Portal.

Corendon Boeing 747 Has 'Landed' in Hotel Garden

After a five-day mega transport from Amsterdam Airport Schiphol to Badhoevedorp, the Corendon Boeing 747 has arrived in the garden of the Corendon Village Hotel this morning. There the plane will be converted into a 5D-experience about the 747 and the history of aviation later this year.