Tips and Troncs Guide

We have produced this guide to support the UK hospitality industry in its efforts to make long established practices around tips, gratuities, service charges and troncs more transparent and fair. In doing so, we have also highlighted practices which are no longer ‘fit for purpose’.

The guide was compiled for HOSPA by: Andy Hamman – BDO (Co-Author); Peter Davies – WMT (Co-Author) & Howard Field - Consultant (Editor).

Methods of Delivery. Products will be dispatched using Royal Mail Parcel service and TNT. It is your responsibility to provide us with a safe, secure delivery point and to be available to accept delivery. Please do not use a post office box as your delivery address. We will not be liable for refused delivery, incomplete address, unclaimed post, return deliveries, or missing mail. For phone orders, it is your responsibility to review the confirmation email ensuring all details are correct.

Accuracy. We get the products to you as soon as reasonably possible. If there are any discrepancies between the product received and what you ordered, you must notify us accordingly within 48 hours of the delivery (holidays not included).

Failed delivery. If for any reason your products are returned to us or could not be delivered, we will attempt to contact you and arrange for another delivery.

Delivery Timing. Products will be delivered to you as soon as possible. We attempt to ensure all delivery within 3-4 days of the purchase, but in rare circumstances it could take 7 working days.

The Hospitality Professionals Association must be notified prior to a return being performed. A membership service representative will evaluate your return request and provide you with return instructions. The Hospitality Professionals Association will only accept returns for the following:

Goods damaged or faulty prior to delivery Goods supplied incorrectly Goods that vary from their description on the website

Please include your postage receipt with your return so that we can refund your postage costs, to a maximum of £5.00GBP (or equivalent). Note:

All returns must be received by Hospitality Professionals Association within 30 days of our original shipment date to you, which is up to 3 days after the order was placed. Goods are to be returned to us at your expense in an unused, unopened condition without the seals or wrapping being removed or broken.

Price: £5.00