Terms and Conditions for Event Bookings < back

1.0 Overview

1.1 Introduction. This document sets out the terms and conditions which will govern the contractual relationship or agreement ("Agreement") between you ("you", "your" or "Buyer") and the Hospitality Professionals Association ("HOSPA" or "we", "our" or "us") which you will be deemed to have agreed to be bound by when visiting, using or buying from our " Hospitality Professionals Association" website (the "Website"). We strongly recommend that you read and understand this Agreement, and in any event by continuing to purchase from our Website you will be bound by this Agreement.

1.2 Modification. If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website and which shall automatically take effect and replace the terms of the Agreement upon the later of (a) your next use of the Website; or (b) seven days after it is posted on the Website. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.

1.3 About Us. The Hospitality Professionals Association helps hospitality’s Finance, Revenue Management and IT professionals develop their careers and network, as well as keep up-to-date with industry trends and development. Our registered address is:

Longdene House
GU27 2PH
United Kingdom

Tel.: +44 (0) 203 418 8196
E-Mail: hospa@hospa.org

Please note that all support enquiries should be addressed in writing to our postal address or email address.

2.0 Registration

2.1 Registration. Registration and payment may be required for the attendance of certain events. Some events are restricted to members only. Members can register for members-only events by providing your real name, address, phone number, and email address. Non-members can register for open events by providing your real name, address, phone number, and email address. Please refer to our Privacy Policy on our website for more details on how we protect your information.

2.2 Username and Password. You may need a username and password to access certain areas of the Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take reasonable steps to ensure the security of your information on our systems; please visit our website for more information about the security software we employ.

3.0 Payment

3.1 Online Payment. As a Buyer of a paid-for event, you choose an event from our listings and, when you've found the event(s) you want at the right price, you click to register and pay for your attendance. Enter and confirm your credit card information, and confirm the payment.

3.2 Pricing. Prices may change at any time. Only when you have successfully completed a transaction in accordance with clause 3.4 below is that transaction concluded at that price.

3.3 VAT. Event prices displayed on our Website are inclusive of VAT where applicable.

3.4 Payment. 100% full payment must be received and verified by us in order to guarantee that you have been registered for a paid-for event. Accepted forms of payment include credit cards and debit cards. All payments will be taken in GBP.

3.5 Confirmation. A confirmation email receipt will be issued upon registering. If you do not receive a confirmation email, do not assume your registration has not gone through; instead please phone us at +44 (0) 1202 889 430 to request another confirmation email. We are not responsible for any internet connection errors experienced while making an online purchase. If you have not received an order confirmation email, it is your responsibility to contact our offices to verify your online purchase before making another purchase.

4.0 Cancellation and Refunds

4.1 Cancellation of Registration. Cancellations must be made in writing (email accepted) to the registration contact. If you cancel up to 4 weeks prior to the event we will refund your booking fee less an administrative charge of 15%. If you cancel with shorter notice than 4 weeks prior to the event no refund will be given.

If we cancel the function we will refund all booking fees paid. We do not, however, accept liability for travelling, accommodation or any other expenses incurred as a result of any cancellation or postponement of the event.

Our liability for loss or damage incurred as the result of cancellation or postponement of the event is limited to the amount of your booking fee.

These terms and conditions are governed by English law and the courts of England and Wales will have exclusive jurisdiction over any dispute.

4.2 Refunds. All refunds will be processed in accordance with the payment method selected by you at the time of your purchase. Additionally, as part of measures we employ to secure your privacy, we will only refund to the card used for the original transaction. No refunds will be processed to any other card.

4.3 Cancellation of Event. The Hospitality Professionals Association reserves the right to cancel an event due to lack of attendees, unforeseen circumstances, or any factors that are beyond the Hospitality Professionals Association’s reasonable control. Factors beyond reasonable control include, but are not limited to, the following:

  • Acts of God – including earthquakes, storms, cyclones, flooding, fire, snow, frost, fog and disease.
  • Force majeure – including accidents, war, strikes, embargoes, local disputes and civil commotions.

The Hospitality Professionals Association will endeavour to give as much notice as possible to registered attendees of cancelled events. HOSPA is not liable for any losses incurred due to cancellation of an event.

5.0 Number of Attendees

5.1 Limited Capacity. The number of registered places at an event hosted by the Hospitality Professionals Association is subject to the capacity of the venue. Once the maximum number of attendees is reached, no further bookings will be accepted.

6.0. Liability and Indemnification

6.1 Liability. We accept liability for any losses you suffer only up to a maximum amount of the value of the product plus any VAT which you have paid in respect of any transaction. We will not be responsible for any indirect losses including consequential, exemplary, special or punitive damages, including lost opportunities or loss of profits even if we have been advised of the possibility of such damages.

7.0 Warranties

7.1 True Information. You represent and warrant that the information you have submitted to us in your registration or order is true, accurate and complete. You agree not to use false names or addresses, or any other false information, in using the Website.

7.2 Legal Compliance. You represent and warrant that, during any interaction with the Website you will comply with all applicable local, regional, national and international laws. You also represent and warrant that you are 18 or over and therefore able to enter into legally binding contracts.

8.0 Information

8.1 Copyright. The content and software on this site is the property of the Hospitality Professionals Association and/or its suppliers and is fully protected by UK and international worldwide trademark and copyright law. You may visit the Website and make a copy of pages on this Website for your personal non-commercial use only. You may not without our permission reproduce, edit, publish or transmit any of the contents of this Website.

9.0 Other Terms

9.1 Jurisdiction. This Agreement is governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non exclusive jurisdiction of the English Courts.

9.2 Notices. Except as expressly stated otherwise, all notices should be sent to the Hospitality Professionals Association, Longdene House, Haslemere, Surrey, GU27 2PH, United Kingdom. Except as expressly stated otherwise, all notices to you shall be sent to the email address you provided to us during the registration process. Such notice shall be deemed as given one business day after the email is sent.

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