Please see below our accomplished learners that have benefited from the revenue and finance course.
They will share they experiences and learning with you.
Finance Management Learner Profiles:
Winner: Stage One Financial Management, February 2018 & Overall Learner of the Year for Financial Management
Moving to the UK to look for a new challenge and to improve her command of the English language, Maria initially started as a room attendant and public area cleaner at Norton Park Hotel, before moving into a position in the account department after a year.
With a degree in Business and Administration Management from her time at university in Spain, skills wise, Maria was well equipped for a successful career in accounts and it was while in this position that she embarked on her HOSPA education, as she looked to further her accounting capabilities.
Of her time as a HOPSA learner, Maria said:
"Our Financial Controller encouraged me to start the course and I'm really glad I did. It has helped me to refresh the knowledge I acquired at university, while providing a better understanding of my daily duties and learning new tasks such as budgeting and forecasting."
Maria hopes to keep gaining experience within the accounts department, developing her career and looking to progress to a more senior position in the future.
Winner: Stage Three Financial Management, February 2018
Amy’s hospitality pedigree is very much in her blood, having followed her parents into the industry, which, combined with her love of travel, made her feel that it was the right path for her.
Initially starting out as a health club assistant whilst at university, Amy moved into a switchboard role on hotel reception, before seizing the opportunity to become a finance assistant.
Having always had an interest in finance, Amy was keen to learn more and worked in the role for 1 and a half years. However, with a front desk management opportunity arising, Amy stepped back from finance for a time before, having realised that finance was her preferred career choice, she then took the opportunity to become an Assistant Financial Controller for Plus Rooms – where she’s been for a year, and it’s while in that position that she’s embarked on her HOSPA qualification.
Of her time as a HOPSA learner, Maria said:
“The course has opened more doors for me professionally. It’s a widely-recognised qualification that I’ll have on my CV for life, and it’s given me a full and broad understanding of the finance function within the hospitality industry. It’s also helped me relate to other industries, and has boasted my confidence with every module that I’ve completed.”
Following her HOSPA experience, Amy hopes to learn as much as she can to keep progressing within a finance role, and has her eyes on a CIMA qualification.
Winner: Stage One Financial Management, August 2018
Beryl joined the hospitality industry 6 years ago when she joined the Jumeirah Group as a Guest Services Executive. Within a year and a half, she was able to progress in to a finance role, having completed a post-graduation diploma in business administration and finance (PGDBA).
The journey from Guest Services to Finance Assistant and now Finance Executive required perseverance, a passion for numbers and a dedication to learn and grow. Now working as a Finance Executive, Beryl deals with General Ledger, Accounts Receivable, Accounts Payable, Income Audit, Fixed Assets.
Beryl says the course has helped her better understand the finance structure and reasons behind the companies’ processes and policies and has helped her with analysing details and knowing the story behind the numbers. She intends to now study for CIMA and further career progression, extension of knowledge, formal certification for international job opportunities … and possibly someday head a team as Director of Finance.
Revenue Management Learner Profiles:
Winner: Level One,Revenue Management, March 2017 And Overall “Learner of the Year”for Revenue Management
After studying Mathematics and Geography at Glasgow University, David was considering a future in business or accounting. However, a part-time job at a nearby country house hotel convinced David that a career in hospitality, and quite specifically a General Manager, was what he wanted, having enjoyed the fast pace of how the industry operated and the reward of creating a friendly and warm environment for guests motivated him each day.
David now works as General Manager, currently leading and managing a team of 70 within The Leonardo Edinburgh Capital Hotel which is a full service 3-star hotel.
Nina has decided to leave hospitality for the time being and to further pursue her career in the field of Controlling rather than Accounting. She says “It’s a great challenge at the moment and I am learning so many new things every day
Having researched many Graduate Programmes, David was fortunate enough to be offered a year-long graduate management programme with Portland Hotels (PHM). David says that the year he spent learning how to manage each department within the PHM group was an important year in his development as it gave him an all-round understanding of the business that is difficult to achieve just as a departmental manager. David credits his knowledgeable managers during this period, from whom he received his coaching.
At the end of the year, David was offered the position of Front Office Manager at PHM’s busy 202-room airport hotel in Aberdeen where he remained for 18 months leading and managing a team of 20. At the same time he was introduced to some revenue management concepts and techniques by the General Manager whilst the Revenue Manager was on maternity leave. At that time, the oil industry in the North was extremely strong and hefound the analysis and interpretation aspect of revenue management very interesting.
David undertook a training day with Revenue Management Specialist, Heather Hart,that was provided through HIT Scotland: even though this was almost 8 years ago he still uses every day the techniques taught him.
David has also received scholarships through HIT Scotland which have allowed him to learn at the renowned Swiss hotel management school Ecole hôtelière de Lausanne. He is currently enrolled in the Destination Leaders Programme which is delivered by Edinburgh Napier University: it is funded by Scottish Enterprise and facilitated alongside the Scottish tourism industry. David was soon offered a General Manager’s position within a small city centre hotel in Edinburgh where he became more involved in room revenue decisions and found it an enjoyable challenge in such a competitive market. These experiences led him to progressing on to his current role at the start of 2015.
David says of the HOSPA Revenue Management Programme:
“The course is designed to offer best practice and the work-based assessments definitely allow me to enhance my own revenue management decision-making across all the revenue generating outlets in my hotel. The knowledge and skills I have and am developing from participating in this course will assist in my day-to-day performance along with my career opportunities, and I am very grateful to the teaching and guidance offered by the team at HOSPA.”
The Edinburgh Capital Hotel was purchased from Portland Hotels Management in August 2017 by Leonardo Hotels -the European arm of Fattal Hotels which has recently expanded further in the UK having been appointed to operate the Jurys Inn chain of hotels. The brand is extremely strong in Europe, particularly in Germany, and David foresees that the next year in the UK should be very exciting for him and the company.
David is very sure that he will want to continue to work within the hospitality industry as he finds it engaging and rewarding each day. Further in to the future he hopes to progressto a regional role in which he can have greater influence on strategic decisions on revenue, customer experience and employee development.
Winner: Revenue Management Level 2, completed February 2017 and Revenue Management Level 3, completed September 2017and recipient of the “Outstanding Achievement Award”
In his current role Sam is tasked with driving revenue performance across key 'high touch' markets, seeking to maximise the revenue growth above a target threshold, outperform competitivesets and grow market share.
He is responsible for developing and implementing effective trading strategies, ensuring performance within these markets is optimised by leveraging the full set of revenue management controls. Using available systems to provide robust analysis and insight to validate trading strategies and responsible for effective decision-making.
After graduating with a BA (Hons) Business Studies from the University of Plymouth, Sam spent a couple of years working across a few different industries before joining Premier Inn as a Regional Revenue Analyst two years ago. This was his first foray into the hospitality sector and introduced him to the concept of revenue management.
He tells us:
“I spent almost a year and a half as a Regional Revenue Management Analyst for the South West/South East before moving into a new position of Trading Optimisation Executive for the North. However before I could begin this new role I was offered the opportunity for a secondment position as Key Markets Revenue Manager of the South West, which after a six month period was made permanent.“
Having only recently entered the hospitality industry the course was a fantastic opportunity to synchronize my learning of the job role whilst utilising revenue management theory/principles learnt from HOSPA.
The course has also helped me develop an understanding of areas I previously would have had little orno exposure within.“Now that I have completed the course I will continue to build on previous experiences and knowledge to further my development within revenue management and surrounding functions that we as a department regularly interact with. Ultimately I hope to eventually move towards a commercial revenue position.”
Winner: Revenue Management Level 3, completed March 2017
Diane started her career within the hospitality industry in 2003, working in part-time Food and Beverage roles during the summer.
In 2006, she started a Higher Diploma in Hospitality and Tourism Management, which then led her to develop her skills and experience further within Front of House, starting as a Guest Service Centre Agent. After a few years she decided to move to the UK with the intention to progress her career. Diane then spent 6 years in reservations and progressed from Reservations Agent to Reservations Supervisor and Reservations Manager.
In May 2015 Diane was promoted to Cluster Data Analyst. Eager to continue her learning and development, Diane enrolled onto the HOSPA Revenue Management course, which she says has helped broaden her Revenue Management perspective and has supported her in her role. In October 2016, Diane was promoted to her current role of Assistant Cluster Rooms Revenue Manager.
Diane is a previous winner with HOSPA and in 2017 was the highest achieving learner for Revenue Management Level 2, March 2016 programme.
Diane says “The course has been a fantastic opportunity to gain industry specific training and ultimately a qualification related to my chosen career”.
Diane is determined to keep progressing in her chosen career path of Revenue Management and looks forward to applying her skills as Profit Manager in the future.
Winner: Revenue Management Level 1, completed September 2017
Miriam first developed an interest in the hospitality industry whilst at school and after completing her A-level equivalent study in Germany, she decided to test the waters with a full-time Hotel & Catering study and work course with English 2000 School of English, based in Bournemouth. Miriam’s six-months’ work placement was at the Marine Hotel in Llandudno, Wales working in F&B and Reception.
Having enjoyed her foray into hospitality, she returned to Germany where she completed a two and a half year dual vocational training programme with a Degree inHotel Services Specialist at the Hotel & Catering College in Kiel, Germany.
After completing her degree in 2002, she moved to Berlin to gain experience, working in various roles from Switchboard Operator to Reservations Agent over a period of five years, after which time she returned to the UK, progressing from Reservations Agent to Reservations Supervisor and Reservations Manager.
After a brief career break to South Africa in 2012, Miriam realised that her real passion lay within the hospitality industry and since her return to London in 2013, she has been building her career in Revenue Management. Having been involved with basic Revenue Management decisions in her previous role as Reservations Manager and being a very analytical person, she knew that this was the direction in which she wanted to go and the field in which to grow.
Miriam joined the Royal Lancaster Hotel prior to its refurbishment (from 2015-2017) with a remit to lead and develop an engaged team through a 2-year refurbishment leading to completion this year as the newly launched 5 star Royal Lancaster London Hotel.
As Revenue Centre Manager, her role is to support and manage the Reservations Department and ensure strategies are in place as well as to ensure budgets are achieved and exceeded. She is directly responsible for and manages the revenue function for rooms, food and beverage in the hotel and Basil Street Apartments.
Miriam says that the Revenue Management course has given her the theoretical knowledge of Revenue Management that she was missing and has enhanced her confidence in making Revenue Management decisions, whilst at the same time giving her the opportunity and tools to analyse the current hotel processes and business as well as trialling new ideas.
She would like to develop her role further and move into a position of Director of Revenue Management eventually.
Winner: Revenue Management Level 2, completed September 2017
After completing a BSc Management at the University of Worcester, Henry’s career started in the leisure industry as a windsurfing instructor in the Mediterranean, working for Neilson Holidays.
Since then, his career has taken a slightly different tack. He continued to work for Neilson Holidays at their Head Office in Brighton as a Business Development Executive, before the opportunity arose to move to Japan to work as a Hotel General Manager for a small independent luxury Hotel Management business. A few years later he returned to the UK and joined the holiday park industry as a Revenue Manager in Devon overseeing the accommodation hire business across eight holidays parks.
Early in 2017, and a couple of months into his studies, Henry says an opportunity arose to join an exciting forward - thinking business and to expand his s kill set and knowledge in the industry – and he joined Hoseasons Ltd.
As Commercial Manager, Henry’s role is to oversee six Revenue Analysts tasked with manipulating prices of thousands of units on a dynamic pricing platform. The goal being to ensure that the accommodation hire trading (and primary revenue stream) responds according to the market, match forecasted pace, provide year on year growth to partners and that the business profits continue to grow.
Henry says that the course has enabled him to apply academic grounding, theory and background to concepts and issues that he comes across every day, as well as providing industry proven and researched ideas and business solutions. He has also encouraged two of his team members to undertake the Revenue Management programme, and he is acting as their in - house mentor.