Please see below our accomplished learners that have benefited from the revenue and finance course.
They will share their experiences and learning with you.
Finance Management Learner Profiles:
Winner: Stage One Financial Management, February 2019 & Overall Learner of the Year for Financial Management
Quintessentially British with a history spanning centuries, The Sloane Club is a Private Members Club in London’s most exclusive neighbourhood. Fine dining, luxurious Drawing Rooms, homely bedrooms, a private roof terrace, an indulgent Spa and the highest standards await.
Number 52 Lower Sloane Street started life as part of a handsome late Victorian development on an old 18th Century site in Chelsea known as Hans Town. The buildings, with their red-brick gables and fine detailing, were in the style dubbed ‘Pont Street Dutch’ and were enviably near the many fashionable milliners, mercers and glovemakers lining Sloane Square.
Sarunas was studying Hotel Management in The Netherlands and had the opportunity to complete an internship in London. He enjoyed the experience and decided to stay on in the UK.
Of his time as a HOPSA learner, Sarunas said:
“I hope that the knowledge gained at the course will help me progress my career and deepen my understanding of the finance world. I hope to become a Finance Specialist and to achieve understanding of even the most difficult built company schemes. I aim to accumulate knowledge and apply it to help other people. I do believe that quality finance function has a deep understanding of operational side of the business. Finance should never be the law of the land and should always aim to cooperate with all other departments and find flexible and agile solutions for company’s problems. This is what aim is for my future. To be a manager of such finance function which delivers statutory reports to shareholders in timely manner alongside delivery of support to operations team”.
Winner: Stage Three Financial Management, February 2018
Amy’s hospitality pedigree is very much in her blood, having followed her parents into the industry, which, combined with her love of travel, made her feel that it was the right path for her.
Initially starting out as a health club assistant whilst at university, Amy moved into a switchboard role on hotel reception, before seizing the opportunity to become a finance assistant.
Having always had an interest in finance, Amy was keen to learn more and worked in the role for 1 and a half years. However, with a front desk management opportunity arising, Amy stepped back from finance for a time before, having realised that finance was her preferred career choice, she then took the opportunity to become an Assistant Financial Controller for Plus Rooms – where she’s been for a year, and it’s while in that position that she’s embarked on her HOSPA qualification.
Of her time as a HOPSA learner, Maria said:
“The course has opened more doors for me professionally. It’s a widely-recognised qualification that I’ll have on my CV for life, and it’s given me a full and broad understanding of the finance function within the hospitality industry. It’s also helped me relate to other industries, and has boasted my confidence with every module that I’ve completed.”
Following her HOSPA experience, Amy hopes to learn as much as she can to keep progressing within a finance role, and has her eyes on a CIMA qualification.
Winner: Stage One Financial Management, August 2018
Beryl joined the hospitality industry 6 years ago when she joined the Jumeirah Group as a Guest Services Executive. Within a year and a half, she was able to progress in to a finance role, having completed a post-graduation diploma in business administration and finance (PGDBA).
The journey from Guest Services to Finance Assistant and now Finance Executive required perseverance, a passion for numbers and a dedication to learn and grow. Now working as a Finance Executive, Beryl deals with General Ledger, Accounts Receivable, Accounts Payable, Income Audit, Fixed Assets.
Beryl says the course has helped her better understand the finance structure and reasons behind the companies’ processes and policies and has helped her with analysing details and knowing the story behind the numbers. She intends to now study for CIMA and further career progression, extension of knowledge, formal certification for international job opportunities … and possibly someday head a team as Director of Finance.
Revenue Management Learner Profiles:
Winner: Level One Revenue Management, February 2019 and Level Two Revenue Management, August 2019. Overall 'Learner of the Year' for Revenue Management
Leanda is Revenue Manager at the Coombe Abbey Hotel near Coventry. Founded in 1150 AD as the Abbey of Cumbe, Coombe Abbey Hotel, settled in amongst acres of parkland in Warwickshire, enjoys a rich and fascinating history, with ties to royalty and the Gunpowder Plot. With 121 rooms and wedding, conference and banqueting facilities, the hotel provides an excellent location for relaxing weekend away or venue to celebrate the most special of occasions.
Leanda began her professional life in 2007 with a BA (Hons) Event Management from the University Institute of Wales, Cardiff. Her first role was as Conference & Events Sales Executive at the Hilton Cardiff.
“I was Conference Manager at Coombe Abbey and then went on maternity leave, I was about to return when the position of Revenue Manager became available and I was asked if I would consider it. I had been interested in the revenue career path so the timing was perfect. I suggested that I do the HOSPA Revenue Management course so that I could learn the theory alongside doing the role. Whilst I had gained some understanding of the concepts throughout my career, it’s been hugely beneficial to learn the theory and really develop my skills. It’s given me the confidence to challenge existing processes and develop my own, leading my hotel to become much more Total Revenue focussed.
I want to continue building my knowledge and experience in Revenue and use that to further develop my career in hotels.”
Leanda has recently completed Level 3 of the HOSPA course and received her results at the end of February 2020.
Winner: Revenue Management Level 2, completed February 2017 and Revenue Management Level 3, completed September 2017and recipient of the “Outstanding Achievement Award”
In his current role Sam is tasked with driving revenue performance across key 'high touch' markets, seeking to maximise the revenue growth above a target threshold, outperform competitivesets and grow market share.
He is responsible for developing and implementing effective trading strategies, ensuring performance within these markets is optimised by leveraging the full set of revenue management controls. Using available systems to provide robust analysis and insight to validate trading strategies and responsible for effective decision-making.
After graduating with a BA (Hons) Business Studies from the University of Plymouth, Sam spent a couple of years working across a few different industries before joining Premier Inn as a Regional Revenue Analyst two years ago. This was his first foray into the hospitality sector and introduced him to the concept of revenue management.
He tells us:
“I spent almost a year and a half as a Regional Revenue Management Analyst for the South West/South East before moving into a new position of Trading Optimisation Executive for the North. However before I could begin this new role I was offered the opportunity for a secondment position as Key Markets Revenue Manager of the South West, which after a six month period was made permanent.“
Having only recently entered the hospitality industry the course was a fantastic opportunity to synchronize my learning of the job role whilst utilising revenue management theory/principles learnt from HOSPA.
The course has also helped me develop an understanding of areas I previously would have had little orno exposure within.“Now that I have completed the course I will continue to build on previous experiences and knowledge to further my development within revenue management and surrounding functions that we as a department regularly interact with. Ultimately I hope to eventually move towards a commercial revenue position.”
Winner: Revenue Management Level 3, completed March 2017
Diane started her career within the hospitality industry in 2003, working in part-time Food and Beverage roles during the summer.
In 2006, she started a Higher Diploma in Hospitality and Tourism Management, which then led her to develop her skills and experience further within Front of House, starting as a Guest Service Centre Agent. After a few years she decided to move to the UK with the intention to progress her career. Diane then spent 6 years in reservations and progressed from Reservations Agent to Reservations Supervisor and Reservations Manager.
In May 2015 Diane was promoted to Cluster Data Analyst. Eager to continue her learning and development, Diane enrolled onto the HOSPA Revenue Management course, which she says has helped broaden her Revenue Management perspective and has supported her in her role. In October 2016, Diane was promoted to her current role of Assistant Cluster Rooms Revenue Manager.
Diane is a previous winner with HOSPA and in 2017 was the highest achieving learner for Revenue Management Level 2, March 2016 programme.
Diane says “The course has been a fantastic opportunity to gain industry specific training and ultimately a qualification related to my chosen career”.
Diane is determined to keep progressing in her chosen career path of Revenue Management and looks forward to applying her skills as Profit Manager in the future.
Winner: Revenue Management Level 1, completed September 2017
Miriam first developed an interest in the hospitality industry whilst at school and after completing her A-level equivalent study in Germany, she decided to test the waters with a full-time Hotel & Catering study and work course with English 2000 School of English, based in Bournemouth. Miriam’s six-months’ work placement was at the Marine Hotel in Llandudno, Wales working in F&B and Reception.
Having enjoyed her foray into hospitality, she returned to Germany where she completed a two and a half year dual vocational training programme with a Degree inHotel Services Specialist at the Hotel & Catering College in Kiel, Germany.
After completing her degree in 2002, she moved to Berlin to gain experience, working in various roles from Switchboard Operator to Reservations Agent over a period of five years, after which time she returned to the UK, progressing from Reservations Agent to Reservations Supervisor and Reservations Manager.
After a brief career break to South Africa in 2012, Miriam realised that her real passion lay within the hospitality industry and since her return to London in 2013, she has been building her career in Revenue Management. Having been involved with basic Revenue Management decisions in her previous role as Reservations Manager and being a very analytical person, she knew that this was the direction in which she wanted to go and the field in which to grow.
Miriam joined the Royal Lancaster Hotel prior to its refurbishment (from 2015-2017) with a remit to lead and develop an engaged team through a 2-year refurbishment leading to completion this year as the newly launched 5 star Royal Lancaster London Hotel.
As Revenue Centre Manager, her role is to support and manage the Reservations Department and ensure strategies are in place as well as to ensure budgets are achieved and exceeded. She is directly responsible for and manages the revenue function for rooms, food and beverage in the hotel and Basil Street Apartments.
Miriam says that the Revenue Management course has given her the theoretical knowledge of Revenue Management that she was missing and has enhanced her confidence in making Revenue Management decisions, whilst at the same time giving her the opportunity and tools to analyse the current hotel processes and business as well as trialling new ideas.
She would like to develop her role further and move into a position of Director of Revenue Management eventually.
Winner: Revenue Management Level 2, completed September 2017
After completing a BSc Management at the University of Worcester, Henry’s career started in the leisure industry as a windsurfing instructor in the Mediterranean, working for Neilson Holidays.
Since then, his career has taken a slightly different tack. He continued to work for Neilson Holidays at their Head Office in Brighton as a Business Development Executive, before the opportunity arose to move to Japan to work as a Hotel General Manager for a small independent luxury Hotel Management business. A few years later he returned to the UK and joined the holiday park industry as a Revenue Manager in Devon overseeing the accommodation hire business across eight holidays parks.
Early in 2017, and a couple of months into his studies, Henry says an opportunity arose to join an exciting forward - thinking business and to expand his s kill set and knowledge in the industry – and he joined Hoseasons Ltd.
As Commercial Manager, Henry’s role is to oversee six Revenue Analysts tasked with manipulating prices of thousands of units on a dynamic pricing platform. The goal being to ensure that the accommodation hire trading (and primary revenue stream) responds according to the market, match forecasted pace, provide year on year growth to partners and that the business profits continue to grow.
Henry says that the course has enabled him to apply academic grounding, theory and background to concepts and issues that he comes across every day, as well as providing industry proven and researched ideas and business solutions. He has also encouraged two of his team members to undertake the Revenue Management programme, and he is acting as their in - house mentor.