Medallia Trend Report: In an era where adoption of new processes has been critical, communication, connection and reassurance must remain at the forefront of guest and staff experience.
Download this in-depth report from the team at Skift to understand the five major trends that emerged in contactless hotel technology:
Harnessing contactless for real-time customer insights
Guest messaging will stitch together an omnichannel customer journey
Artificial intelligence and personalization will take guest experience to the next level
Contactless operations will guide hotels through the recovery
Contactless will deliver a human-focused future for hospitality
More information from Medallia about re-opening:
[On Demand Webinar] Operational Tools to Create Safe Experiences in Hospitality
[On Demand Webinar] Creating Contactless Experiences that Resonate With Guests
Read the Compass Hotels Management latest blog post 'Hotel reopening – take your time, get it right, it’s a marathon, not a sprint.'
Fourth Partners to Deliver an Electronic Menu Publishing Solution to Aid the Reopening Process
Knowing menu engineering and publishing will be a key focus over the coming months, Fourth has partnered with Ten Kites to deliver an enhanced electronic menu publishing solution to make this process easier and cost-effective. It's available at no additional cost to Fourth’s Inventory customers, allowing you to quickly respond to customer demand and publish changes to their menu.
Criton offers hoteliers a guest app to reduce touchpoints and drive revenue during COVID-19
Award-winning tech provider Criton has created its guest engagement platform, enabling hotels to digitise their guest services, reduce touchpoints and put guests’ safety first with their own branded guest app. Guest can order and pay for F&B from their own device whether in the hotel restaurant or in-room, allowing hotels to drive F&B revenue while maintaining social distancing.
Please contact Stefano at firstname.lastname@example.org, for more information click the 'Read More' Button
Fourth, have launched an in-app health survey that enables operators to efficiently track the health of their employees to ensure all measures are taken to safely staff their sites when the industry reopens.
The new feature, which is securely accessible for employees via the Fourth app, asks employees a series of questions on their current health so that operators can establish if they are fit to work ahead of their shift. The questions will be asked daily and are in line with the latest NHS advice and Government guidance on return to work protocol for the hospitality industry. Responses will feed in the Fourth scheduling solution, enabling managers to see which team members are fit to work that day. You can find out more about this feature by watching a short demo video.
The function will be available free of charge from 18th June to customers using Fourth’s Workforce Management solution. If you are a Fourth Customer and interested in activating this click here.
Read the Restaurant Re-Opening planning blog, written by HOSPA Members Chris Cowls MBE and Mike O' Mahoney
As we begin to understand what the post-COVID world looks like, one thing is for certain: the needs of future travellers have changed.
View the Latest HOSPA Webinar, detailing Re-opening on July 4th
Read the latest Amadeus Hospitality recovery guide
This eBook will help provide some insights into:
Strategies for successful hotel operations in the return of travel.
Tactical action steps and best practices to implement from arrival to departure.
How operational departments can address physical distancing, sanitation and cleanliness procedures, and provisions of PPE.
How to enhance the guest experience and achieve trust, while implementing new standards.
Download the AA COVID Confident Assessment
The AA's new COVID Confident assessment scheme supports the hospitality industry in re-establishing and rebuilding consumer confidence as parts of the UK come out of lockdown
Invisible Chips are a simple way for you to help the people
in hospitality whose livelihoods are disappearing.
Click the red Invisible Chips logo to find out more, and see Fred Sirieix talk about the Charity Campaign.