Medallia, the global leader in experience management, enables the hospitality industry to deliver personalized experiences and boost guest satisfaction through real-time insights and engagement. 


  • Gain a holistic view of the guest’s journey, from their first stay to return visits, uncover friction points and enable prompt service recovery in real-time.

  • Engage guests via messaging/SMS to optimize service experience during their stays

  • Test out new ideas and continuously innovate based on guest sentiments for operational improvement.

  • Manage property’s social presence by driving verified customers to leave feedback across the most popular review sites.

  • Promptly address problematic feedback in one unified view and coordinate efforts to make things right for guests.

Make every stay unforgettable with the help of Medallia. Contact us today to schedule a demo.

Featured Customer Stories:

  1. Learn how Great Wolf Resorts increases on-property spend and improves family experiences with messaging.

  2. Learn how Club Quarters significantly improved operations and NPS combining Medallia’s guest experience and real-time messaging solutions

  3. Learn how Best Western uses feedback signals to make operational changes that power guest loyalty

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