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Webinar - Planning for Hospitality recovery: is trust the new loyalty? 

As we begin to understand what the post-COVID world looks like, one thing is for certain: the needs of future travellers have changed. Health and safety will be top of mind when it comes to booking accommodation, and procedures to ease these concerns will ultimately make or break a guest’s experience. 

Amadeus, HOSPA and the Institute of Hospitality have partnered together to launch a two-part Operations eBook to share best practices that hotels should consider as they prepare to welcome guests again. 


Join our webinar to hear from Duncan Osborn, Regional Vice President for the UK & Ireland, Hospitality at Amadeus, Jane Pendlebury, CEO of HOSPA and Peter Ducker FIH, Chief Executive of the Institute of Hospitality. Together they will cover:   

  • Key takeaways your hotel can implement to reassure guests from arrival to departure 

  • Insight from Jane and Peter into what changes they’re seeing in the industry and feedback they are receiving from members  

  • Extended Q&A. Take advantage of the combined knowledge of our speakers to ask those burning questions you have about the future of health and safety in the Hospitality industry!

Register here


Hosted by: HOSPA, Amadeus and The Institute Of Hospitality

Date: 24th June 2020

Hosted on a HOSPA Online Webinar

Timings: 10:00 am-11:00am

Contact Us: 


Uplands Cottage

Grayswood Road



GU27 2BS

Tel: +44 (0) 203 418 8196

E-Mail: hospa@hospa.org

Important Information: 

Useful Links:

Hotel Marketing Association | HOSPA Partner