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Webinars

Replay the latest webinars from HOSPA and partners

27th May 2020 | The Hospitality Industry is Getting

Ready - Are Our Guests Doing The Same?

​As the hospitality industry gears up for re-opening - are we sure our staff will be happy to come to work? Will local neighbourhoods welcome visitors? Would guests prefer to stay in a hotel or a rental property? Is it worth the cost of re-opening? Get the answer to all these questions based on the research into consumer behaviour from Rare: Consulting's Ben Pask and industry guru Steve Lowy.


The panel included:

Jane Pendlebury - CEO, HOSPA

Ben Pask - MD, Rare Consulting

Steve Lowy - Board member for the Hotel Marketing Association, CEO of Anglo Educational Services + The Residence Apartments (a luxury, serviced apartment brand)

20th May 2020 | Less Contact : More Engagement

The re-opening of hospitality venues is going to take a lot of planning. Many of our sponsors have been investing their time and resources supporting the hospitality industry and will discuss the best methods to ensure employee and guest safety using tools to enable social distancing.


The panel included:

Jane Pendlebury - CEO, HOSPA

Julie Grieve - Criton

Andrew Evans - Keystep

Gareth Hughes - Crave

James Slatter - Agilysys

Peter Willis - Harri

13th May 2020 | Minimising The Wider Impact Of COVID-19 On Your Business

Managing Finances During COVID-19:  While the lockdown continues, the HOSPA board members will be sharing their insights on the effect of COVID-19 on finance in the hospitality sector


The panel included:

Jane Pendlebury - CEO, HOSPA
Rob Maloney - HOSPA Membership Officer, Director at Kerry Robert
Professor Peter Jones MBE - Specialist in strategic management
David Pryde - Head of IT, Strand Palace Hotel
Michael Heyward - Principal of Heyward Hospitality Solutions

26th August 2020 | HOSPA + Criton: Hotel Tech during COVID-19 and New Guest Expectations

Jane Pendlebury will discuss how the Coronavirus Pandemic has changed guest expectations of technology forever with Julie Grieve from Criton and Richard Harrison from Coombe Abbey Hotel.
The panel included:

(JP) Jane Pendlebury - CEO, HOSPA

(JG) Julie Grieve - Criton

(RH) Richard Harrison - Coombe Abbey

6th August 2020 | HOSPA + Profitroom: How to get guests into your hotel, More bookings more profitability

The unpredictable outbreak of the coronavirus pandemic has left hospitality businesses around the world struggling to generate income. However, central to any hotel recovery plan should be developing a direct booking strategy.
The panel included:

(JP) Jane Pendlebury - CEO, HOSPA

(SW) Samantha Williams - Market Lead, Profitroom 

(SB) Samantha Bailey -  Sales, Marketing and Fundraising Commercial Director at Port Lympne Hotel & Reserve

(TK) Tony Kelly - Managing Director at Port Lympne Hotel & Reserve.

29th July 2020 | Coronavirus: Key measures for the Hospitality Industry. What do they mean for your business?

Few of us could have anticipated the effects Covid-19 would have on our personal and professional worlds even as lockdown commenced back in March. Whilst the situation has been challenging for the hospitality sector, not all experiences have been equal. In the Chancellor’s latest economic statement he laid out a number of measures to assist the sector. But what do these mean for your business in practical terms?
The panel included:

(JP) Jane Pendlebury - CEO, HOSPA

(CB) Carolyn Brown - Partner, Employment Legal (RSM)

(GM) Greg Moreton - Head of Debt Advisory (RSM)

(PH) Philip Munn - Partner, VAT Services (RSM)

22nd July 2020 | Can hospitality deliver a human touch in a contactless world?

As hoteliers continue to work towards recovery, we explore how guest-centric strategies can allow you to remain socially distant but keep emotionally close to your guests. We discuss how technology can help.
The panel included:

(JP) Jane Pendlebury - CEO, HOSPA

(TG) Tristan Gadsby - CEO of Alliants

​(AP) Andrew Pirret - VP of Product at Alliance

(TR) Tom Rimmer - Director of Technology for Ennismore

(AR) Alan O'Riordan - Co-Founder of Apaleo

24th June 2020 | Hospitality Recovery : Is trust the new loyalty?  Hosted by HOSPA, Amadeus and the Institute of Hospitality

As we begin to understand what the post-COVID world looks like, one thing is for certain: the needs of future travellers have changed. Health and safety will be top of mind when it comes to booking accommodation, and procedures to ease these concerns will ultimately make or break a guest’s experience.
The panel included:

(JP) Jane Pendlebury - CEO, HOSPA

(MH) Michael Heyward - Managing Director of Heyward Hospitality

(DO) Duncan Osborn - Regions Vice President for the UK & Ireland, Hospitality at Amadeus

(PD) Peter Ducker FIH, Chief Executive of the Institute of Hospitality

17th June 2020 | Could re-opening too early be worse than being closed?

An Asset Manager, a Revenue Manager, and the profit intelligence company Hotstats discuss what to consider when deciding when and what to reopen. How do you measure success?
The panel included:

(JP) Jane Pendlebury - CEO, HOSPA

(MH) Michael Heyward - Managing Director of Heyward Hospitality

(MG) Michael Grove - Managing Director EMEA, of Hotstats

(DB) David Bridge - Head of HOSPA’s Asset Management community

11th June 2020 | FINANCE UPDATE - Hosted by HOSPA and BDO

Joint webinar with BDO, sharing an update on the current financial situation during COVID-19
The panel included:

Jane Pendlebury - CEO, HOSPA

Robert Barnard, Partner, Hospitality Consulting – State of the nation & high-level expectations

Mark Edwards, Partner, Audit - Accounting & audit update

Jon Claypole, Partner, Taxation – Tax overview update

Katy Rabindran, Director, Taxation – R&D & potential claims for innovation

Martyne Pearson, Director, VAT – VAT changes & considerations

Ryan Grant, Partner, Business Restructuring – The market conditions & business sentiment

3rd June 2020 | HOSPA Legal Update - Furlough, Employee Rights, Redundancy Risks

​The rapidly changing landscape and Government grants will be explained by our expert - Emma O'Connor. This will be an interactive session, so please send in questions to HOSPA@HOSPA.org or ask live on the day!


The panel included:

Jane Pendlebury - CEO, HOSPA

Emma O’Connor - Head of Training, Boyes Turner LLP

27th May 2020 | The Hospitality Industry is Getting

Ready - Are Our Guests Doing The Same?

​As the hospitality industry gears up for re-opening - are we sure our staff will be happy to come to work? Will local neighbourhoods welcome visitors? Would guests prefer to stay in a hotel or a rental property? Is it worth the cost of re-opening? Get the answer to all these questions based on the research into consumer behaviour from Rare: Consulting's Ben Pask and industry guru Steve Lowy.


The panel included:

Jane Pendlebury - CEO, HOSPA

Ben Pask - MD, Rare Consulting

Steve Lowy - Board member for the Hotel Marketing Association, CEO of Anglo Educational Services + The Residence Apartments (a luxury, serviced apartment brand)

20th May 2020 | Less Contact : More Engagement

The re-opening of hospitality venues is going to take a lot of planning. Many of our sponsors have been investing their time and resources supporting the hospitality industry and will discuss the best methods to ensure employee and guest safety using tools to enable social distancing.


The panel included:

Jane Pendlebury - CEO, HOSPA

Julie Grieve - Criton

Andrew Evans - Keystep

Gareth Hughes - Crave

James Slatter - Agilysys

Peter Willis - Harri

13th May 2020 | Minimising The Wider Impact Of COVID-19 On Your Business

Managing Finances During COVID-19:  While the lockdown continues, the HOSPA board members will be sharing their insights on the effect of COVID-19 on finance in the hospitality sector


The panel included:

Jane Pendlebury - CEO, HOSPA
Rob Maloney - HOSPA Membership Officer, Director at Kerry Robert
Professor Peter Jones MBE - Specialist in strategic management
David Pryde - Head of IT, Strand Palace Hotel
Michael Heyward - Principal of Heyward Hospitality Solutions

6th May 2020 | Managing Finances During COVID-19

HOSPA board members share their insights on the effect of COVID-19 on the hospitality sector and offer advice and tips on minimising the impact on your business.


The panel included:

Bob Silk - Relationship Director, Barclays Bank
David Bridge - Asset Manager
David Nicolson - VP Finance Europe, Jumeirah Group
Jane Pendlebury - CEO, HOSPA
Mark Edwards - BDO Partner, Leisure & Hospitality
Chris Upton - Chairman, HOSPA
Diana Mountain - Treasurer, HOSPA

6th May 2020 | Planning the road to re-opening in conjunction with HFTP

HOSPA board members share their insights on re-opening further down the road
The panel included:

  • Howard Field - one of HOSPA’s original founders

  • David Nicolson - HOSPA board member and VP Finance, Europe for Jumeirah Group

30th April 2020 | Hotel Revenue Management new challenges and strategies

This webinar was produced in partnership with Infraspeak


The panel included:

Jane Pendlebury - CEO, HOSPA

Olga Sommer - Revenue Management Specialist
Michael Heyward - Managing Director at Heyward Hospitality Solutions

December 3rd, 2018 | Tips & Troncs

HOSPA – the Hospitality Professionals Association, along with a panel at the ICAEW discussed the pros and cons of different practices and the various implications of those practices, sharing their knowledge and experience on dealing with Tips, Gratuities, Service Charges and Troncs in hotels and restaurants.


The panel included:

Jane Pendlebury - CEO, HOSPA
Jon Claypole - Partner, Head of Tax Investigations, Mazars LLP
Andy Hamman - Employment Tax Director, BDO
Peter Davis - Client Service Partner and Managing Director, WMT Troncmaster Services Ltd

Contact Us: 

 

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Grayswood Road

Haslemere

Surrey

GU27 2BS

Tel: +44 (0) 203 418 8196

E-Mail: hospa@hospa.org

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Useful Links:

Hotel Marketing Association | HOSPA Partner