top of page

How Automation Can Tackle Understaffing Challenges in the Hotel Industry

As the hospitality industry continues to face a shortage of staff, hotels are struggling to maintain their quality of service, guest satisfaction, and profitability. The challenge of understaffing has persisted for years, and hotels are looking for ways to tackle it. Robotic process automation (RPA) technology is a promising solution.

The hospitality industry requires a significant amount of human resources to run efficiently. However, with the help of RPA, hotels can automate routine and time-consuming tasks, thereby reducing the need for additional staff.

Here is some of the work that RPA can take on or aid to make hospitality workers’ lives easier:

Automating Administrative Tasks

RPA can automate various administrative tasks, including invoicing, payslip generation, data entry of guest information, and generating daily reports. It not only can reduce sraff workload, but improve accuracy, efficiency, and the overall performance of hotel operations.

Streamlining Check-In and Check-Out Process

RPA can be used to automate the guest registration process, generate room keys, and inform guests about the hotel's amenities and services. This can help reduce check-in and check-out time and improve guest satisfaction.

Managing Reservations

RPA can manage reservations, send confirmation emails, and keep guests informed about their bookings. This reduces the workload of reservation staff and can improve the accuracy of the booking process.

Enhancing Customer Service

RPA can be used to provide guests with information about the hotel's amenities and services, answer frequently asked questions, and handle complaints.

Improving Inventory Management

RPA can track hotel inventory levels, generate purchase orders, and manage suppliers. This can help enable staff to focus on more critical tasks and enhance the accuracy of inventory management processes.


We cannot know the future of the hospitality industry’s workforce, and it is possible that understaffing will remain a challenge for a long time. The use of RPA technology can help hotels overcome this difficulty. By automating routine tasks, hotels can reduce the need for additional staff, optimize their operations, and improve their profitability. RPA can provide guests with a hassle-free and seamless experience, which can lead to higher satisfaction and loyalty. Additionally, it can reduce staff burnout by taking some tasks of their shoulders and letting them focus on more meaningful work.

If you're a hospitality business leader struggling to maintain quality service, guest satisfaction, and profitability in the face of understaffing, Centelli can help. Centelli is a business consultant and automation solutions provider specializing in RPA, with a proven track record of helping businesses in the hospitality industry reach their full potential. Because we are so confident in our services, we always offer free initial consultations and technology demonstrations.

Reach out to us today to learn more about how we can help your business tackle understaffing and achieve your goals.


bottom of page