The HOSPA Board:
Governance History
Terms & Conditions
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Terms of Use for Website:
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© Copyright Hospitality Professionals Association 2022
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1.0 Copyright © Notice
These pages are protected by copyright. Please contact us for permission to copy or reproduce the Hospitality Professionals Association material from the site.
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No other part of the site may be copied, reproduced, published, modified, transmitted or broadcast without the prior permission of Hospitality Professionals Association.
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2.0 Use of the Site
This website is provided by the Hospitality Professionals Association (HOSPA). Please read these conditions, legal notices and disclaimers carefully before using the site. Your use of the site constitutes your agreement to abide by these conditions, legal notices and disclaimers.
While the information provided on the site is to the best of our knowledge accurate and up-to-date, we do not accept responsibility for the accuracy of the information.
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The Hospitality Professionals Association is not liable for any loss or damage to data or computer systems which result from use of this site.
The Hospitality Professionals Association reserves the right to remove any comments on the website posted by users that are deemed to be inappropriate, abusive and offensive.
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You can access the website homepage and browse the site without disclosing personal information.
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3.0 Privacy Policy
The Hospitality Professionals Association is committed to protecting your privacy. We will only use the information collected about you in accordance with the Data Protection Act 2018. We do not sell or rent your information to anyone. Click here to view the our Privacy Policy
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4.0 Non-Endorsement Policy
This site contains links to other sites, which the Hospitality Professionals Association provides for the user's information and convenience only. The Hospitality Professionals Association does not control or monitor these other sites, nor does their inclusion mean that the Hospitality Professionals Association recommends or endorses these sites, the organisations or companies that run the sites or anything contained within the sites. We reserve the right to withdraw any of these links at any time.
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If you wish to link to the Hospitality Professionals Association site, you must link to the Homepage, and we request you inform us that you are doing so by contacting us directly. You may not link to any other area of the site without prior written permission from the Hospitality Professionals Association. The Hospitality Professionals Association logo may not be used without prior consent. At our discretion, and at any time, we reserve the right to withdraw any permissions given to link to this site, and we are under no obligation to maintain current pages linked to a site.
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Terms and Conditions for Membership of Hospitality Professionals Association:
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1.0 Overview
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1.1 Introduction.
This document sets out the terms and conditions which will govern the contractual relationship or agreement ("Agreement") between you ("you", "your" or "Buyer") and the Hospitality Professionals Association ("HOSPA" or "we", "our" or "us") which you will be deemed to have agreed to be bound by when visiting, using or buying from our " Hospitality Professionals Association" website (the "Website"). We strongly recommend that you read and understand this Agreement, and in any event by continuing to purchase from our Website you will be bound by this Agreement.
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1.2 Modification.
If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website and which shall automatically take effect and replace the terms of the Agreement upon the later of (a) your next use of the Website; or (b) seven days after it is posted on the Website. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.
1.3 About Us.
The Hospitality Professionals Association helps hospitality’s Finance, Revenue Management, Asset Management, Technology and Marketing professionals develop their careers and network, as well as keep up-to-date with industry trends and development.
Our registered address is:
Uplands Cottage
Grayswood Road
Haslemere
Surrey
GU27 2BS
United Kingdom
Tel.: +44 (0) 203 418 8196
E-Mail: hospa@hospa.org
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Please note that all support enquiries should be addressed in writing to our postal address or email address.
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2.0 Membership
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2.1 Declaration.
By agreeing to the Terms and Conditions you certify that the statements contained in the application are true. You agree that in the event of your election to any membership grade, you will be governed by the Articles of the Hospitality Professionals Association and you will advance the objectives of the Association as far as lies in your power.
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2.2 Termination of Membership.
In the event of wishing to terminate your membership, you will submit your resignation in writing to the Hospitality Professionals Association and, after payment of any arrears that may be due from you at the time, you will have no further obligation. On termination of your membership, we will delete your “User Profile” on our website and remove you from our mailing list. We will archive your account information in our database to ensure you do not have to provide your details again if you decide to rejoin. However, if you discontinue your membership, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.
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3.0 Electronic Privacy
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3.1 Data Handling.
The Hospitality Professionals Association will hold your personal data on a cloud-based database. This information may be accessed, reviewed and used by the Hospitality Professionals Association for administrative purposes and for informing you of membership offers, services and news. Follow the link to view our Privacy Policy.
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3.2 Email Communication.
By becoming a member, you agree to receive emails from the Hospitality Professionals Association relating to activities and benefits provided by HOSPA until and unless you opt out of receiving emails. Detailed below are examples of the type of emails you may receive from the Hospitality Professionals Association:
Information about your membership, benefits and subscription
- Monthly e-Newsletter
- Event information organised by HOSPA and its partners
- Membership offers and marketing material
- Other general information that we think is beneficial to you
- All communication from the Hospitality Professionals Association contains an option to opt-out of receiving further emails
Your email address will not be passed on to third parties for commercial use.
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4.0 Online Payment
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4.1 Paying for Membership.
When completing the membership application form, you select the grade of membership you wish to become and we will raise an invoice as applicable which we will send under separate cover. If you are buying from our online store then please enter and confirm your credit card details, and we will send you a tax receipt by email.
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4.2 Pricing.
Prices may change at any time. Only when you have successfully completed a transaction in accordance with clause 4.4 below is that transaction concluded at that price.
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4.3 VAT.
Product prices displayed on our Website are inclusive of VAT where applicable.
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4.4 Payment.
100% full payment must be received and verified by us in order to guarantee that a purchase transaction has occurred. Accepted forms of payment include credit cards and debit cards. All payments will be taken in GBP.
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4.5 Confirmation.
A confirmation email receipt will be issued upon placing your order. If you do not receive a confirmation email, please do not assume your order has not gone through; we are not responsible for any internet connection errors experienced while making an online purchase.
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5.0 Liability and Indemnification
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5.1 Liability.
We accept liability for any losses you suffer only up to a maximum amount of the value of the product plus any VAT which you have paid in respect of any transaction. We will not be responsible for any indirect losses including consequential, exemplary, special or punitive damages, including lost opportunities or loss of profits even if we have been advised of the possibility of such damages.
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6.0 Warranties
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6.1 True Information.
You represent and warrant that the information you have submitted to us in your registration is true, accurate and complete. You agree not to use false names or addresses, or any other false information, in using the Website.
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6.2 Legal Compliance.
You represent and warrant that, during any interaction with the Website you will comply with all applicable local, regional, national and international laws. You also represent and warrant that you are 18 or over and therefore able to enter into legally binding contracts.
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7.0 Information
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7.1 Copyright.
The content and software on this site is the property of the Hospitality Professionals Association and/or its suppliers and is fully protected by UK and international worldwide trademark and copyright law. You may visit the Website and make a copy of pages on this Website for your personal non-commercial use only. You may not without our permission reproduce, edit, publish or transmit any of the contents of this Website.
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8.0 Other Terms
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8.1 Jurisdiction.
This Agreement is governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non exclusive jurisdiction of the English Courts.
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8.2 Notices.
Except as expressly stated otherwise, all notices should be sent to the Hospitality Professionals Association, Uplands Cottage, Grayswood Road, Haslemere, Surrey, GU27 2BS, United Kingdom. Except as expressly stated otherwise, all notices to you shall be sent to the email address you provided to us during the registration process. Such notice shall be deemed as given one business day after the email is sent.
Terms and Conditions for Online Purchase
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1.0 Overview
1.1 Introduction.
This document sets out the terms and conditions which will govern the contractual relationship or agreement ("Agreement") between you ("you", "your" or "Buyer") and the Hospitality Professionals Association ("HOSPA" or "we", "our" or "us") which you will be deemed to have agreed to be bound by when visiting, using or buying from our " Hospitality Professionals Association" website (the "Website"). We strongly recommend that you read and understand this Agreement, and in any event by continuing to purchase from our Website you will be bound by this Agreement.
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1.2 Modification.
If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website and which shall automatically take effect and replace the terms of the Agreement upon the later of (a) your next use of the Website; or (b) seven days after it is posted on the Website. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.
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1.3 About Us.
The Hospitality Professionals Association helps hospitality’s Finance, Revenue Management, Asset Management, Technology and Marketing professionals develop their careers and network, as well as keep up-to-date with industry trends and development.
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Our registered address is:
Uplands Cottage
Grayswood Road
Haslemere
Surrey
GU27 2BS
United Kingdom
Tel.: +44 (0) 203 418 8196
E-Mail: hospa@hospa.org
​
Please note that all support enquiries should be addressed in writing to our postal address or email address.
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2.0 Registration
2.1 Registration.
Registration may be required for you to use certain services provided on our Website. You may register with us by becoming a member and providing your full name, job title, company, address, phone number and email address. Please refer to our Privacy Policy on our website for more details on how we protect your information.
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2.2 Username and Password.
You may need a username and password to access certain areas of the Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take reasonable steps to ensure the security of your information on our systems; please visit our website for more information about the security software we employ.
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3.0 Purchasing from the online shop
3.1 Selecting Products.
As a Buyer, you choose a product from our listings and, when you've found the product(s) you want at the right price, you click to buy that, enter and confirm your credit card information, and confirm the purchase of the ticket.
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3.2 Pricing.
Prices may change at any time. Only when you have successfully completed a transaction in accordance with clause 3.4 below is that transaction concluded at that price.
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3.3 VAT.
Product prices displayed on our Website are inclusive of VAT where applicable.
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3.4 Payment.
100% full payment must be received and verified by us in order to guarantee that a product purchase transaction has occurred. Accepted forms of payment include credit cards and debit cards. All payments will be taken in GBP.
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3.5 Confirmation.
A confirmation email receipt will be issued upon placing your order. If you do not receive a confirmation email, do not assume your order has not gone through; we are not responsible for any internet connection errors experienced while making an online purchase.
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4.0 Delivery
4.1 Methods of Delivery.
Products will be dispatched using the Post Office or a similar service provider. It is your responsibility to provide us with a safe, secure delivery point and to be available to accept delivery. Please do not use a post office box as your delivery address. We will not be liable for refused delivery, incomplete address, unclaimed post, return deliveries or missing mail.
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4.2 Accuracy.
We get the products to you as soon as reasonably possible. If there are any discrepancies between the product received and what you ordered, you must notify us accordingly within 48 hours of the delivery (holidays not included).
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4.3 Failed Delivery.
If for any reason your products are returned to us or could not be delivered, we will attempt to contact you and arrange for another delivery.
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4.4 Delivery Timing.
Products will be delivered to you as soon as possible. We attempt to ensure all delivery within 3-4 days of the purchase, but in rare circumstances it could take 7 working days. Please allow longer for overseas delivery.
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5.0 Cancellation, Refund and Returns
5.1 Cancellation.
You may cancel any item “Pending Despatch” at any time by contacting us. Once we receive notification from you that you wish to cancel your item, any amount paid to the Hospitality Professionals Association for the item will be refunded as soon as possible. Should you wish to obtain more information about your order please contact our Membership Services Office.
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5.2 Refunds.
All refunds will be processed in accordance with the payment method selected by you at the time of your purchase. Additionally, as part of measures we employ to secure your privacy, we will only refund to the card used for the original transaction. No refunds will be processed to any other card.
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5.3 Returns.
The Hospitality Professionals Association must be notified prior to a return being performed. A membership service representative will evaluate your return request and provide you with return instructions. The Hospitality Professionals Association will only accept returns for the following:
- Goods damaged or faulty prior to delivery
- Goods supplied incorrectly
- Goods that vary from their description on the website
Please include your postage receipt with your return so that we can refund your postage costs, to a maximum of GBP10 (or equivalent).
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Note:
- All returns must be received by Hospitality Professionals Association within 30 days of our original shipment date to you, which is up to 3 days after the order was placed.
- Goods are to be returned to us at your expense in an unused, unopened condition without the seals or wrapping being removed or broken.
6.0 Out of Stock Items
6.1 Out of Stock.
All products offered by the Hospitality Professionals Association are subject to availability. Back-ordered products include items that are not currently in stock. In most cases, these publications are on order from the printers. In some cases, we are awaiting or researching stock information from one or more of our suppliers. If the purchased item will no longer be available, we will notify you immediately by email, cancel the item from your order, delete the item from our catalogue, and refund you in full.
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7.0. Liability and Indemnification
7.1 Liability.
We accept liability for any losses you suffer only up to a maximum amount of the value of the product plus any VAT which you have paid in respect of any transaction. We will not be responsible for any indirect losses including consequential, exemplary, special or punitive damages, including lost opportunities or loss of profits even if we have been advised of the possibility of such damages.
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8.0 Warranties
8.1 True Information.
You represent and warrant that the information you have submitted to us in your registration or order is true, accurate and complete. You agree not to use false names or addresses, or any other false information, in using the Website.
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8.2 Legal Compliance.
You represent and warrant that, during any interaction with the Website you will comply with all applicable local, regional, national and international laws. You also represent and warrant that you are 18 or over and therefore able to enter into legally binding contracts.
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9.0 Information
9.1 Copyright.
The content and software on this site is the property of the Hospitality Professionals Association and/or its suppliers and is fully protected by UK and international worldwide trademark and copyright law. You may visit the Website and make a copy of pages on this Website for your personal non-commercial use only. You may not without our permission reproduce, edit, publish or transmit any of the contents of this Website.
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10.0 Other Terms
10.1 Jurisdiction.
This Agreement is governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non exclusive jurisdiction of the English Courts.
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10.2 Notices.
Except as expressly stated otherwise, all notices should be sent to the Hospitality Professionals Association, Uplands Cottage, Grayswood Road, Haslemere, Surrey, GU27 2BS, United Kingdom. Except as expressly stated otherwise, all notices to you shall be sent to the email address you provided to us during the registration process. Such notice shall be deemed as given one business day after the email is sent.
Terms and Conditions for Event Bookings
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1.0 Overview
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1.1 Introduction.
This document sets out the terms and conditions which will govern the contractual relationship or agreement ("Agreement") between you ("you", "your" or "Buyer") and the Hospitality Professionals Association ("HOSPA" or "we", "our" or "us") which you will be deemed to have agreed to be bound by when visiting, using or buying from our " Hospitality Professionals Association" website (the "Website"). We strongly recommend that you read and understand this Agreement, and in any event by continuing to purchase from our Website you will be bound by this Agreement.
1.2 Modification.
If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website and which shall automatically take effect and replace the terms of the Agreement upon the later of (a) your next use of the Website; or (b) seven days after it is posted on the Website. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.
1.3 About Us.
The Hospitality Professionals Association helps hospitality’s Finance, Revenue Management, Asset Management, Technology and Marketing professionals develop their careers and network, as well as keep up-to-date with industry trends and development.
Uplands Cottage
Grayswood Road
Haslemere
Surrey
GU27 2BS
United Kingdom
Tel.: +44 (0) 203 418 8196
E-Mail: hospa@hospa.org
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Please note that all support enquiries should be addressed in writing to our postal address or email address.
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2.0 Registration
2.1 Registration.
Registration and payment may be required for the attendance of certain events. Some events are restricted to members only; non-members can register for open events. In either case you will need to provide your full name, job title, company, address, phone number and email address. Please refer to our Privacy Policy on our website for more details on how we protect your information.
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2.2 Username and Password.
You may need a username and password to access certain areas of the Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take reasonable steps to ensure the security of your information on our systems; please visit our website for more information about the security software we employ.
3.0 Payment
3.1 Online Payment.
As a Buyer of a paid-for event, you choose an event from our listings and, when you've found the event(s) you want at the right price, you click to register and pay for your attendance. Enter and confirm your credit card information and confirm the payment.
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3.2 Pricing.
Prices may change at any time. Only when you have successfully completed a transaction in accordance with clause 3.4 below is that transaction concluded at that price.
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3.3 VAT.
Event prices displayed on our Website are inclusive of VAT where applicable.
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3.4 Payment.
100% full payment must be received and verified by us in order to guarantee that you have been registered for a paid-for event. Accepted forms of payment include credit cards and debit cards. All payments will be taken in GBP.
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3.5 Confirmation.
A confirmation email receipt will be issued upon registering. If you do not receive a confirmation email, do not assume your registration has not gone through; we are not responsible for any internet connection errors experienced while making an online purchase..
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4.0 Cancellation and Refunds
4.1 Cancellation of Registration.
Cancellations must be made in writing (email accepted) to the registration contact. If you cancel up to 4 weeks prior to the event we will refund your booking fee less an administrative charge of 15%. If you cancel with shorter notice than 4 weeks prior to the event no refund will be given.
If we cancel the function we will refund all booking fees paid. We do not, however, accept liability for travelling, accommodation or any other expenses incurred as a result of any cancellation or postponement of the event.
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Our liability for loss or damage incurred as the result of cancellation or postponement of the event is limited to the amount of your booking fee.
These terms and conditions are governed by English law and the courts of England and Wales will have exclusive jurisdiction over any dispute.
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4.2 Refunds.
All refunds will be processed in accordance with the payment method selected by you at the time of your purchase. Additionally, as part of measures we employ to secure your privacy, we will only refund to the card used for the original transaction. No refunds will be processed to any other card.
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4.3 Cancellation of Event.
The Hospitality Professionals Association reserves the right to cancel an event due to lack of attendees, unforeseen circumstances, or any factors that are beyond the Hospitality Professionals Association’s reasonable control. Factors beyond reasonable control include, but are not limited to, the following:
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Acts of God – including earthquakes, storms, cyclones, flooding, fire, snow, frost, fog and disease.
Force majeure – including accidents, war, strikes, embargoes, local disputes and civil commotions.
The Hospitality Professionals Association will endeavour to give as much notice as possible to registered attendees of cancelled events. HOSPA is not liable for any losses incurred due to cancellation of an event.
5.0 Number of Attendees
5.1 Limited Capacity.
The number of registered places at an event hosted by the Hospitality Professionals Association is subject to the capacity of the venue. Once the maximum number of attendees is reached, no further bookings will be accepted.
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6.0. Liability and Indemnification
6.1 Liability.
We accept liability for any losses you suffer only up to a maximum amount of the value of the product plus any VAT which you have paid in respect of any transaction. We will not be responsible for any indirect losses including consequential, exemplary, special or punitive damages, including lost opportunities or loss of profits even if we have been advised of the possibility of such damages.
7.0 Warranties
7.1 True Information.
You represent and warrant that the information you have submitted to us in your registration or order is true, accurate and complete. You agree not to use false names or addresses, or any other false information, in using the Website.
7.2 Legal Compliance.
You represent and warrant that, during any interaction with the Website you will comply with all applicable local, regional, national and international laws. You also represent and warrant that you are 18 or over and therefore able to enter into legally binding contracts.
8.0 Information
8.1 Copyright.
The content and software on this site is the property of the Hospitality Professionals Association and/or its suppliers and is fully protected by UK and international worldwide trademark and copyright law. You may visit the Website and make a copy of pages on this Website for your personal non-commercial use only. You may not without our permission reproduce, edit, publish or transmit any of the contents of this Website.
9.0 Other Terms
9.1 Jurisdiction.
This Agreement is governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non exclusive jurisdiction of the English Courts.
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9.2 Notices.
Except as expressly stated otherwise, all notices should be sent to the Hospitality Professionals Association, Uplands Cottage, Grayswood Road, Haslemere, Surrey, GU27 2BS, United Kingdom. Except as expressly stated otherwise, all notices to you shall be sent to the email address you provided to us during the registration process. Such notice shall be deemed as given one business day after the email is sent.
Terms and Conditions for Recruiters
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1.0 Overview
1.1 Introduction.
This document sets out the terms and conditions which will govern the contractual relationship or agreement ("Agreement") between you ("you", "your" or "Buyer") and the Hospitality Professionals Association ("HOSPA" or "we", "our" or "us") which you will be deemed to have agreed to be bound by when visiting, using or buying from our " Hospitality Professionals Association" website (the "Website"). We strongly recommend that you read and understand this Agreement, and in any event by continuing to purchase from our Website you will be bound by this Agreement.
1.2 Modification.
If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website and which shall automatically take effect and replace the terms of the Agreement upon the later of (a) your next use of the Website; or (b) seven days after it is posted on the Website. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.
1.3 About Us.
The Hospitality Professionals Association helps hospitality’s Finance, Revenue Management, Asset Management, Technology and Marketing professionals develop their careers and network, as well as keep up-to-date with industry trends and development.
Our registered address is:
Uplands Cottage
Grayswood Road
Haslemere
Surrey
GU27 2BS
United Kingdom
Tel.: +44 (0) 203 418 8196
E-Mail: hospa@hospa.org
​
Please note that all support enquiries should be addressed in writing to our postal address or email address.
2.0 Registration
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2.1 Registration.
Registration may be required for you to use certain services provided on our Website. You may register with us by becoming a member and providing your full name, job title, company, address, phone number and email address. Please refer to our Privacy Policy on our website for more details on how we protect your information.
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2.2 Username and Password.
You may need a username and password to access certain areas of the Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take reasonable steps to ensure the security of your information on our systems; please visit our website for more information about the security software we employ.
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3.0 Recruitment Advertising
3.1 Commencement of Services.
Job postings are a benefit of being a HOSPA member. Membership fees must have been paid before posting a job. You will be notified by email when your job adverts have gone live on our Website. A job advertisement will remain live for 1 month unless requested otherwise.
3.2 Advertising Rules.
The Hospitality Professionals Association has rules regarding the content of job postings on our Website. HOSPA reserves the right to refuse or remove any job postings that breach these rules. The rules may change from time to time and you are advised to refer to them regularly.
The Rules are:
- No gratuitous use of keywords in job descriptions or job titles. Gratuitous means deliberately inserting words, strings of words, or repeating job titles, with the intention of increasing the number of page views.
- Job advertisements placed on hospa.org must be for genuine vacancies only, and not for other products or services, either relating to or unrelated to recruitment including, but not limited to, affiliate schemes, pyramid selling schemes or any other so called 'business opportunity'.
- We may remove from hospa.org any advertisement which contains content or links to a site which, in our opinion, is defamatory, illegal or objectionable or will bring the Hospitality Professionals Association into disrepute. You will indemnify us from and against any claims or liability arising from content or links contained in your advertisements.
- Once a job application has been made by an individual to the company, the application is the responsibility of the company.
3.3 Illegal Advertisements.
Advertisements which appear to discriminate on grounds of sex, race, beliefs or disability are illegal and may result in proceedings being taken against both the advertiser and the publisher. If we believe that an advertisement may be discriminatory we may, at our discretion, either amend the advertisement or remove it from our Website without liability to you and we will inform you accordingly.
3.4 Responses to Advertisements.
You agree to deal fairly and professionally with individuals who may respond to an advertisement you have posted and not do anything which may bring the Hospitality Professionals Association into disrepute. You will indemnify us from and against any claim brought by an individual against the Hospitality Professionals Association arising from your breach of this obligation or any other of these terms and conditions.
4.0 Liability and Indemnification
4.1 Liability.
We accept liability for any losses you suffer only up to a maximum amount of the value of the product plus any VAT which you have paid in respect of any transaction. We will not be responsible for any indirect losses including consequential, exemplary, special or punitive damages, including lost opportunities or loss of profits even if we have been advised of the possibility of such damages. We accept no responsibility for the content of advertising material, including, without limitation, any error, omission or inaccuracy therein. We cannot guarantee that:
- details of vacancies will be current, complete or accurate
- applications for vacancies will be successful
- candidates are suitable for the job advertised and have the required qualifications and personal characteristics
- the provision of the services will be uninterrupted or error-free
5.0 Warranties
5.1 True information.
You represent and warrant that the information you have submitted to us in your registration or order is true, accurate and complete. You agree not to use false names or addresses, or any other false information, in using the Website.
5.2 Legal Compliance.
You represent and warrant that, during any interaction with the Website you will comply with all applicable local, regional, national and international laws. You also represent and warrant that you are 18 or over and therefore able to enter into legally binding contracts.
6.0 Information
6.1 Copyright.
The content and software on this site is the property of the Hospitality Professionals Association and/or its suppliers and is fully protected by UK and international worldwide trademark and copyright law. You may visit the Website and make a copy of pages on this Website for your personal non-commercial use only. You may not without our permission reproduce, edit, publish or transmit any of the contents of this Website.
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7.0 Other Terms
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7.1 Jurisdiction.
This Agreement is governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non exclusive jurisdiction of the English Courts.
​
7.2 Notices.
Except as expressly stated otherwise, all notices should be sent to the Hospitality Professionals Association, Uplands Cottage, Grayswood Road, Haslemere, Surrey, GU27 2BS, United Kingdom. Except as expressly stated otherwise, all notices to you shall be sent to the email address you provided to us during the registration process. Such notice shall be deemed as given one business day after the email is sent.
Terms and Conditions for Learners Enrolled on Professional Development Programmes
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1.0 Overview
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1.1 Introduction.
This document sets out the terms and conditions which will govern the contractual relationship or agreement ("Agreement") between you ("you", "your" or "Buyer") and the Hospitality Professionals Association ("HOSPA" or "we", "our" or "us") which you will be deemed to have agreed to be bound by when visiting, using or buying from our " Hospitality Professionals Association" website (the "Website"). We strongly recommend that you read and understand this Agreement, and in any event by continuing to purchase from our Website you will be bound by this Agreement.
1.2 Modification.
If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website and which shall automatically take effect and replace the terms of the Agreement upon the later of (a) your next use of the Website; or (b) seven days after it is posted on the Website. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.
1.3 About Us.
The Hospitality Professionals Association helps hospitality’s Finance, Revenue Management, Asset Management, Technology and Marketing professionals develop their careers and network, as well as keep up-to-date with industry trends and development.
Our registered address is:
Uplands Cottage
Grayswood Road
Haslemere
Surrey
GU27 2BS
United Kingdom
Tel.: +44 (0) 203 418 8196
E-Mail: hospa@hospa.org
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The contact email address for Professional Development is: education@hospa.org
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2.0 Registration
2.1 Registration.
Registration is required to be enrolled onto one of our Programmes. You may register with HOSPA's Learning Provider, Heyward Group, by providing your full name, job title, company, address, phone number and email address. Please refer to our Privacy Policy on our website for more details on how we protect your information.
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2.2 Declaration.
By agreeing to the Terms and Conditions you certify that the statements contained in the application are true. You agree that in the event of your election to any membership grade, you will be governed by the Articles of the Hospitality Professionals Association and you will advance the objectives of the Institute as far as lies in your power.
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3.0 Payment
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3.1 Payment of Fees.
All payments must be received prior to the course commencing, unless an agreement has been reached between you and the Heyward Group, acting as HOSPA's Learning Provider, on behalf of the Hospitality Professionals Association.
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3.2 Pricing.
Prices may change at any time. Only when you have successfully completed a transaction in accordance with clause 3.1 is that transaction concluded at that price.
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3.3 VAT.
Product prices displayed on our Website are exclusive of VAT unless otherwise stated.
3.4 Confirmation.
A confirmation email receipt will be issued upon placing your order. If you do not receive a confirmation email, do not assume your order has not gone through, but please contact education@hospa.org.
4.0 Membership
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4.1 Membership Status.
By enrolling on a Professional Development Programme you become a complimentary member of the Hospitality Professionals Association for the duration of your studies.
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4.2 Declaration.
By agreeing to the Terms and Conditions you certify that the statements contained in the application are true. You agree that in the event of your election to any membership grade, you will be governed by the Articles of the Hospitality Professionals Association and you will advance the objectives of the Institute as far as lies in your power.
4.3 Username and Password.
You may need a username and password to access certain areas of the Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take reasonable steps to ensure the security of your information on our systems; please visit our website for more information about the security software we employ.
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5.0 Completion of Studies
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5.1 Successful Completion.
In order to successfully complete a Stage or Level of the Professional Development Programmes, the learner must submit all coursework assignments and sit all exams to the satisfaction of the Examination Board.
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6.0 Electronic Privacy
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6.1 Data Handling.
The Hospitality Professionals Association will hold your personal data on a cloud-based database. This information may be accessed, reviewed and used by the Hospitality Professionals Association for administrative purposes and for informing you of membership offers, services and news. Follow the link to view our Privacy Policy below.
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6.2 Email Communication.
By enrolling for a course, you become a member for the duration of your studies and agree to receive emails from the Hospitality Professionals Association relating to activities and benefits provided by HOSPA until and unless you opt out of receiving emails. Detailed below are examples of the type of emails you may receive from the Hospitality Professionals Association:
- Information about your membership, benefits and subscription
- Monthly e-Newsletter
- Event information organised by HOSPA and its partners
- Membership offers and marketing material
- Other general information that we think is beneficial to you
- All communication from the Hospitality Professionals Association contains an option to opt-out of receiving further emails
- Your email address will not be passed on to third parties for commercial use.
7.0 Online Classroom
7.1 Access to the Online Classroom.
When enrolled onto a Professional Development Programme, learners have access to the Online Classroom and its forums and resources for the duration of your studies.
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7.2 Username and Password.
You will require a username and password to access certain areas of the Online Classroom Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take reasonable steps to ensure the security of your information on our systems; please visit our website for more information about the security software we employ.
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7.3 Online Classroom Rules.
The Hospitality Professionals Association has rules regarding the content of postings on our Online Classroom. HOSPA reserves the right to remove any postings that breach these rules. The rules may change from time to time and you are advised to refer to them regularly.
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The Rules are:
- Everyone should try to participate
- No one person should dominate the discussion, including the tutor
- It is ok to disagree with another member’s point of view
- All ideas and contributions will be accepted and discussed with respect
- All contributions are valid but we should expect to be challenged on our views
- Meaningful message titles should be used for discussions to help everyone find messages
- Messages should be restricted to one screen size
- Keep messages focused on one key idea
- Don’t lurk without posting a message. Try to contribute to the discussions or at least post to say that you are reading the debate.
- We may remove any comment that contains content or links to a site which, in our opinion, is defamatory, illegal or objectionable or will bring HOSPA into disrepute. You will indemnify us from and against any claims or liability arising from content or links contained in your comments.
8.0 Liability and Indemnification
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8.1 Liability.
We accept liability for any losses you suffer only up to a maximum amount of the value of the product plus any VAT which you have paid in respect of any transaction. We will not be responsible for any indirect losses including consequential, exemplary, special or punitive damages, including lost opportunities or loss of profits even if we have been advised of the possibility of such damages.
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9.0 Cancellation
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9.1 Termination of Enrolment.
In the event of wishing to terminate your enrolment on one of HOSPA’s Professional Development Programmes, you will submit your resignation in writing to the Hospitality Professionals Association. Refunds cannot be made once a course commences. On termination of your enrolment, we will delete your “User Profile” on our website and remove you from our mailing list. We will archive your account information in our database to ensure you do not have to provide your details again if you decide to rejoin. However, if you discontinue your studies, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.
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9.2 Deferral of Studies.
If a student defers after commencing a course and receiving course materials, a deferral fee will be payable on re-commencement of the course.
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10.0 Warranties
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10.1 True Information.
You represent and warrant that the information you have submitted to us in your registration is true, accurate and complete. You agree not to use false names or addresses, or any other false information, in using the Website.
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10.2 Legal Compliance.
You represent and warrant that, during any interaction with the Website you will comply with all applicable local, regional, national and international laws. You also represent and warrant that you are 18 or over and therefore able to enter into legally binding contracts.
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11.0 Information
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11.1 Copyright.
The content and software on this site is the property of the Hospitality Professionals Association and/or its suppliers and is fully protected by UK and international worldwide trademark and copyright law. You may visit the Website and make a copy of pages on this Website for your personal non-commercial use only. You may not without our permission reproduce, edit, publish or transmit any of the contents of this Website.
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12.0 Other Terms
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12.1 Jurisdiction.
This Agreement is governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non exclusive jurisdiction of the English Courts.
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12.2 Notices.
Except as expressly stated otherwise, all notices should be sent to the Hospitality Professionals Association, Uplands Cottage, Grayswood Road, Haslemere, Surrey GU27 2BS, United Kingdom.
Except as expressly stated otherwise, all notices to you shall be sent to the email address you provided to us during the registration process. Such notice shall be deemed as given one business day after the email is sent.
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