The morning starts with our keynote speaker Dr Nicola Millard, Principal Innovation Partner at BT, followed by a panel power discussion led by Jane Pendlebury, HOSPA CEO, with Andi Fletcher, Director of People & Culture, The Athenaeum Hotel, Michael Clitheroe, General Manager, The Balmer Lawn Hotel, and Trudi Parr, Head of People and Development, Mollies.

Lunch will be served in the revolving restaurant from midday while we continue the conversation with our peers and admire the stunning views - join us before this iconic building is transformed into a hotel!

The future world of work was already being redefined by digital technologies before the pandemic hit. Now, as old and new ways of working collide, we have a unique opportunity to rethink things to make work work for people (whether customers or employees), productivity and the planet, whilst harnessing the best of both real and digital worlds, and new technologies such as AI.  We will consider the value of people and how we can ensure we are meeting the demands of the newer generations coming into Hospitality whilst portraying the industry as a great place to work.

In this webinar Joss Croft, Chief Executive of UKinbound and Jane Pendlebury will explore performance, trends, and the missed opportunities of ignoring the travel trade as a key distribution channel. Covered in the webinar will be:
• Market Insights
• Competitive Advantage
• Long-term Benefits to the hotelier
These points underscore the importance of understanding inbound visitor trends and the strategic advantage of collaborating with the travel trade to maximise hotel performance and revenue.

Join Net Affinity and HOSPA at the stunning Dukes Hotel in the heart of the historic St James's Mayfair London for some networking drinks, canapes and insightful debate and discussion.

This intimate, HOSPA members-only event will host a panel of experienced commercial and revenue strategists who will discuss among other things, how to use your tech stack to increase your guest profitability.

Moderated by HOSPA's CEO, Jane Pendlebury, the event speakers will include:
• Dermot Herlihy – Commercial Director, Dukes London
• Karim Kassam – Managing Director, Horwood House
• Antje Kurd – Managing Director, Loxo Solutions
• Marion Abbey - Senior E-commerce Manager at Net Affinity

Get involved bring your questions to the panel – there is a lot of experience on that stage!

Please note, vendors and suppliers to the industry who register for this event, must be a HOSPA Associate Member and will require approval by the sponsor.

Join this masterclass to learn more about:

• Successful gift voucher strategies employed by leading hotels and restaurants
• Unlocking year-round revenue through Gift Voucher Brilliance
• Innovative campaign ideas to enhance sales
• Capitalising on key shopping events for maximum impact
• Unpacking customer preferences, trends and popular vouchers

Get ready to enhance your gift voucher offerings and drive consistent, profitable growth for your business.

Join us for an after-work networking event with hotel marketing and revenue growth specialists. We’ll be looking at some practical actions and strategies to increase bookings through your direct channel, with a special showcase from The PIG Hotel.

What you can expect from this event:
- Connect and network with other local hotels and suppliers
- Enjoy a relaxing and informative evening with drinks and canapes in a fabulous 5-star setting
- Hear how The PIG’s guest experience has directly impacted their bookings and growth
- Take away some top tips and tactics from hotel industry specialists in an engaging masterclass on growing your direct bookings
- Set yourself up for success in 2025 with exclusive insights from this in-person event

Facilitated by:
Sarah Duncan, Sleeping Lion
Grace Greensitt, Sustainable Hotels
Jane Pendlebury, HOSPA

Sustainability is such a wide-ranging subject area, it’s often hard to know where to start and where to prioritise your efforts. The truth is that robust sustainability programmes need to be balanced and holistic, but there are so many important single issues that need to be explored.

We have invited a number of sustainability professionals to come and talk to us about the complex world of sustainability and ESG, and why they so badly need businesses' support to help them ‘save the planet’. In the style of a great balloon debate*, our speakers will individually make the case for the big issues they are representing. Issues include:

• Net Zero
• Circular Economy
• Water Preservation
• Eliminating Waste
• Switching to Plant-based Diets
• Eradicating Food Waste
• Regenerative Farming
• Rewilding/Reforestation
• Education and Behaviour change

Guest speakers: Keep an eye on social media!

*A great balloon debate is a debate in which a number of speakers attempt to win the approval of an audience. The audience is invited to imagine that the speakers are flying in a hot-air balloon which is sinking and that someone must be thrown out if everyone is not to die. Each speaker has to make the case why they are the most important and should therefore not be thrown out of the balloon.

Independent Hotel Show is the only industry event dedicated entirely to the needs of luxury and boutique hoteliers.

Are you benchmarking your M&E against your competitive set? Join HOSPA's CEO Jane Pendlebury and Peter Heath of Venue Performance to analyse and dissect the key trends in the M&E market both retrospectively and, more importantly into the future, using data derived directly from hotels and venues.

In this webinar, we explore the growing importance of aligning your hotel's brand with key values such as sustainability, accessibility, and inclusion. Learn why understanding and communicating your brand's "why" is essential for attracting today’s conscious travellers.

• The importance of knowing your brand “why”
• What travellers are searching for online
• Methods to communicate how you are being an authentic brand
• Examples of how other brands are talking about their values
• Using your website to position your hotel

Join us to discover how purposeful marketing can set your hotel apart.

HOSPA's annual HOSPACE conference is once again set to unite the industry — offering networking opportunities with leading industry figures coupled with insightful, topical discussions on key issues affecting hospitality.

Are you benchmarking your M&E against your competitive set? Join HOSPA's CEO Jane Pendlebury and Peter Heath of Venue Performance to analyse and dissect the key trends in the M&E market both retrospectively and, more importantly into the future, using data derived directly from hotels and venues.

Join our webinar on building brand awareness, driving traffic, and securing direct bookings with David, Founder and CEO of Pic PR.

With over 20 years of PR expertise, David leads an award-winning agency specialised for the social, digital, and mobile age.

Don't miss insights from a seasoned PR professional.