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LGH Hotels takes off with Zonal

Hotel management operator LGH has completed the first stage of its hospitality technology upgrade following its formation in 2018.

Zonal’s EPoS and handheld ordering devices have been installed into 20 of LGH’s restaurants and bars across its 55 strong estate, featuring high street brands Crowne Plaza and Holiday Inn.

LGH focuses on managing the operation of mid and upscale hotels. As part of its commitment to delivering an outstanding guest experience, the company recognised that it needed to upgrade its technology to streamline operations and have access to real-time reporting and business analytics.

Zonal was appointed because of its robust, future-proofed EPoS technology, designed for hospitality, that seamlessly integrates with LGH’s Property Management Systems (PMS), Opera and PM Pro.

LGH operations director, David Morgan, said: “When we set up the business, we recognised that we would need to invest in technology if we were to keep pace with our competitors. The approach of the Zonal team made our business decision easier.

“Feedback from our teams has also been really positive, especially from those using the handheld devices, as it has given them the ability to deliver a quick, seamless service and a great guest experience.”

Tim Chapman, sales director from Zonal concluded: “We were delighted to be appointed by LGH in a competitive tender. Working in partnership we have been able to deliver our solution on time and without a hitch and we look forward to building on the solid foundations that have been laid.”


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