England’s progress in the football World Cup has triggered sharp upswings in sales on matchdays, NIQ’s Daily Drinks Tracker reveals. The Tracker, powered by CGA intelligence, shows average sales in managed venues leapt by 62.4% year-on-year on Wednesday 1 July, the day of England’s knock-out match against the Democratic Republic of the Congo. This was followed by a 37.4% gain on Sunday 5 July, the day before England’s last-16 match with Mexico, as consumers headed to pubs and bars ahead of...

As more interactions move online or to mobile apps, are you making the best, first impression? Because crucial to the user experience is your payment journey. You want your guests to be able to pay their way, and for overseas visitors that includes the option of paying in their own currency. Dynamic Currency Conversion (DCC) or Multi-Currency Conversion (MCC) make light work of international payments, converting prices to the customers’ currency in a transparent way. Don’t be put off by their...

Hospitality has become expert at decoding what the next generation of guests wants, and redesigning everything to meet it. Far less thought has gone into what the next generation of employees wants. FM Recruitment, part of Hospitality People Group, argues it's time the industry applied its best guest-experience thinking closer to home. We know this guest. Do we know this colleague? Walk into most hotel boardrooms and you will find a slide deck dedicated to the next generation of guest....