Are Hotel Network Errors Costing You Guest Reviews?

Reliable Wi-Fi is no longer a luxury — it’s a must-have. Yet many hotels still lose points, and online reviews, due to avoidable network issues.

Connectivity Isn’t Just About Signal Strength. Modern travellers expect seamless connectivity the moment they check in. They’re streaming 4K content, videoconferencing, and juggling multiple devices at once. A strong signal alone isn’t enough without the right network design, even premium equipment can fail.

Common Network Pitfalls Many hotels unknowingly frustrate guests with issues such as:

• Too many devices competing for bandwidth: Overloaded access points slow down service for everyone.

• Inadequate bandwidth planning: Cheap circuits can’t handle peak occupancy, leaving guests frustrated during busy periods.

• VLAN misconfigurations: Guest Wi-Fi colliding with operational systems can degrade performance across the property.

  
  

“Hotels invest heavily in buildings and interiors but often overlook the networks guests rely on from the moment they arrive,” says Chris Coles, Executive VP and Chief Commercial Officer at WorldVue. “In the UK, where expectations are high, a well-designed network isn’t just about keeping operations running — it’s about protecting your reputation and keeping guests happy.”

Designing Networks for Modern Guests Good network design goes beyond access points in hallways. It requires:

• Strategic placement of access points in rooms, lobbies, and public areas

• Fibre infrastructure to handle current and future bandwidth needs

• Proper separation of guest and operational traffic

• Advanced traffic management and Quality of Service (QoS) policies

These measures ensure that both guests and staff enjoy reliable service, even at peak times.

The Business Case for Better Networks Getting network design right isn’t just about avoiding complaints, it’s a competitive advantage. Fast, reliable connectivity can transform the guest experience, boost positive reviews, and influence booking decisions.

For UK hoteliers, the takeaway is clear: network design isn’t a back-of-house technicality anymore. It’s central to delivering a smooth, modern guest experience and safeguarding the reputation of your property.

Ready to Stop Losing Reviews Over Connectivity Issues?

Your property deserves a network designed for hospitality excellence. Don’t let poor hotel network design undermine your guests’ experience and damage your online reputation.

Contact WorldVue today to schedule a comprehensive network assessment.

Our hospitality technology experts will evaluate your current infrastructure, identify opportunities for improvement, and design a solution that delivers the seamless connectivity your guests demand.