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Reimagining the Guest Journey at Sea Containers London

Sea Containers London, managed by Lore Group, is an incredible hotel located in the heart of London. It surprises its guests with its brutalist architecture, incredible views over the River Thames, but especially with its flawless guest journey.

Nonius had the honour of starting a partnership with the hotel and as a result of the

pandemic, this relationship expanded to provide guests with a contactless experience.

A use case for innovation, adaptation and cooperation

The Covid-19 pandemic created a huge challenge for hoteliers and Sea Containers London "Reimagined the Guest Journey", developing a new operational approach to give guests confidence about their well-being, and increasing operational efficiency while at the same time returning to profitability. The hotel outperforms its competitor set in terms of occupancy and rate.

Building a Special and Safer Guest Journey

Our portfolio of solutions is extremely complete and very competitive. Over the past year, we have implemented several of them at Sea Containers London, which had a positive impact on the hotel's operations and results.

We started by implementing Nonius Guest Internet Access to provide guests with

high-speed Internet access. The solution was integrated with Unifi Infrastructure for

seamless allocation of conference resources and with Opera using VIP status for an

automatic tiered service.

Later, to meet the new cleaning and safety needs, the hotel chose to have its App

incorporating all In-room Collateral digitally, Mobile Key integrated with Assa Abloy; Bill and Express Check-out integrated with Oracle Hospitality Opera PMS; Digital Room Service and Guest Requests and a complete Tour Guide, among others. All built and implemented in just 4 weeks!

We also implemented the Online Check-in solution integrated with Oracle Hospitality through Opera OXI, the usage of which has already surpassed 50%. In addition, we replaced the old PBX, voicemail and call recording systems of the hotel with the Nonius Voice solution. The savings on the support contracts for these legacy solutions resulted in a 2-year payback for the Nonius Voice investment.

With the integration of the voice solution with Microsoft 365 staff productivity has improved and the ability to work from home was especially beneficial during periods of ‘lockdown’. The voice solution also allows the guest room extension to be provided in the hotel’s App. Finally, we have also integrated our Loyalty Program into the hotel App to give guests access to a tiered membership card with multiple rewards and personalised offers.

Currently, we continue to develop our solutions together with Sea Containers London to

bring new features that add value to both guests and the hotel. We are continually investing in technology to enhance the guest experience, improve operations efficiency and generate more revenue.

“The partnership with Nonius has been a great success and we are confident that we’ve

made the right decision and look forward to working with Nonius for years to come.” said Paul Rasche, IT Director at Sea Containers London.


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