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The Other House Empowers Customer Experience with Sage Intacct and Percipient


Unique hospitality start-up deploys digital advantage to delight residents and scale for growth.


Business software consultancy, Percipient, today announced that innovative hospitality start-up, The Other House, has deployed Sage Intacct. As well as providing intelligence to support the customer experience, track profitability, and expedite operational processes, the platform will facilitate greater transparency around energy consumption and costs, while scaling to support ambitious growth plans for the company.


The Other House initially used Xero for its accounting needs. However, as it geared up to launch, the executive team needed a platform which would integrate with all key systems, deliver high-level business insights, and support the lifestyle brand’s plans to open 15 sites in the next few years. Having conducted an extensive review process, The Other House selected Sage Intacct based on the fact it was the best system on the market and could efficiently integrate with other best-in-class systems.


Now live, The Other House is benefitting from automation across the entire business. Because of the impressive integration via APIs, business users can view pretty much anything via an easy-to-navigate dashboard, daily, weekly, monthly, or by any other configuration they choose. This unprecedented level of speed and intelligence means that the team is able to distil key data in minutes rather than days.


“Crucially, Sage Intacct can be used by anyone, not just finance, which promotes transparency and allows intelligence to be applied where relevant,” comments Tom Haley, CFO at The Other House. “Our quarter-end accounts are produced at a click of a button and we are able to plot and compare any insight we need to create a comprehensive picture, so that when viewing, say, profit and loss, we can look at the numerous variables associated with that. Sage Intacct delivers truly end-to-end finance, but in reality, it does so much more than that. It allows us to have a high-level business conversation based on statistical insights, which in turn, give us an in-depth understanding and control of our numbers in real-time.”


“Digital is, without doubt, a crucial aspect of any modern hospitality business, and we see it as a competitive advantage. While our app will play a significant role in helping to deliver the Resident experience, it’s all of the intelligence generated in the back office, powered by Sage Intacct, which ultimately delivers the magic.”


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