Alessandra Leoni, head of hospitality at Focus Group, discusses why a robust and integrated IT infrastructure matters more than ever As a hotelier at heart, there’s one thing I’ve always held dear, our guests. Their journey, their experience, their trust. Thirty years of working tirelessly to deliver service excellence has given me the full spectrum of hospitality experience. On my journey from housekeeper to commercial director, across numerous countries and spanning decades of technological...