Delivery and takeaway sales at Britain’s leading managed restaurant and pub groups are falling from
the peaks of COVID-19 lockdowns, the CGA by NielsenIQ & Slerp Hospitality at Home Tracker reveals.
The latest edition of the exclusive monitor shows that combined sales in May 2022 were 29% below the level of May 2021. It is the fifth month in a row this year that sales have been below the corresponding period of 2021, when eating and drinking out was heavily restricted and consumers were spending more time at home. However, the Hospitality at Home Tracker also shows sales remain well above pre-COVID-19 levels, with growth of 107% in May 2022 compared to May 2019. Delivery sales were 315% higher than three years ago, while takeaway and click-and-collect sales were up by 22%. Combined, they accounted for nearly 25 pence in every pound spent with the managed groups participating in the Tracker in May. Karl Chessell, CGA’s business unit director – hospitality operators and food, EMEA, said: “After flourishing during the lockdowns of 2020 and 2021, the delivery and takeaway sector has inevitably settled down as consumers go out to eat again. Nevertheless, our Tracker shows the market is more than twice the size it was just three years ago, and it now accounts for a quarter of managed groups’ trading. As the third-party delivery market matures, optimising sales and profits in it without compromising core eat-in business is crucial.” Slerp founder JP Then says: “We are now getting better visibility as to what a post-pandemic new normal looks like and it’s clear that takeaway and delivery are an important aspect of the channel mix, representing a quarter of revenues. Operators are looking closely at the margins and investing into the channels that enable them to operate effectively, and provide consumers with enough bang for their buck. Establishing a direct online ordering channel with a unique proposition remains key to capturing discretionary consumer spend.” The CGA by NielsenIQ & Slerp Hospitality at Home Tracker is the leading source of data and insight for the delivery and takeaway market. It provides monthly reports on the value and volume of sales, with year-on-year comparisons and splits between food and drink revenue. It offers a benchmark by which brands can measure their performance, and participants receive detailed data in return for their contributions.