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HOSPA in the News

HOSPA's comments in industry publications.


HOSPA in the news:

HOSPA in the news 2020:

Premier Construction News: HOSPA’s revamped membership structure prompts 15% jump in members

In a Meeting

The Hospitality Professionals Association has seen a 15% jump in its membership since its recent structural overhaul – with more and more hospitality specialist leaders recognising the value in career-long networking and the learning opportunities offered by HOSPA.


The Sun: How to get secret hotel deals that they DON’T advertise online

Image by Edvin Johansson

Jane Pendlebury, CEO of The Hospitality Professionals Association (HOSPA), spoke to Sun Online Travel about how to find a bargain or get a free upgrade when wanting to book a hotel stay.


Jane Pendlebury, CEO of HOSPA, on her predictions for 2022


In our latest guest post, CEO of HOSPA Jane Pendlebury reflects on the past year and discusses her predictions for the hospitality industry in 2022.


Hospitality set for ‘turbulent’ 2022 – what it means for eventprofs

HOSPA In the News: M&IT Magazine

Hospitality was badly hit by Covid, Brexit and a staffing crisis in 2021 – with serious knock-on effects for the meetings and events sector. Here Jane Pendlebury, CEO of HOSPA, give us a heads up about hospitality trends for the coming 12 months and what it means for event professionals.


HOSPA Launches Campaign to Celebrate Industry Progression and Opportunity


The Hospitality Professionals Association has launched a campaign to highlight and celebrate the wealth of opportunity available in the hospitality industry as it seeks to help people recognise the enormous potential for progression – with an emphasis on grass roots education.


HOSPA launches ‘Share Your Success’ scheme to celebrate industry opportunities


The Hospitality Professionals Association (HOSPA) has launched the Share Your Success campaign to highlight and celebrate the wealth of opportunity available in the hospitality industry amidst the ongoing staffing crisis.


Xmas cancellations fall 40% compared with 2020 levels

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However, the data reports the cancellation rate to be almost three times that of 2019, and proposes these figures are set to rise “exponentially” as the Omicron surge continues


Sunak unveils £1bn support package for Omicron-hit businesses


As part of the support, businesses in the hospitality and leisure sectors in England will be eligible for one-off grants of up to £6,000 per premises


Industry leaders reflect on staffing crisis at annual HOSPACE conference


The hospitality industry “must convince” people of the career opportunities afforded by the sector, says veteran hotelier and President of HOSPA (Hospitality Professionals Association) Harry Murray MBE.


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People might be at the heart of hospitality, but technology is the essential helping hand, says Jane Pendlebury, chief executive of Hospa.


HOSPA revamps and expands its membership at all levels with new tiered system


HOSPA, the Hospitality Professionals Association, has overhauled its membership at all levels in a bid to make its services more accessible to professionals working in the industry – as it offers its basic membership level free to hoteliers.


The Caterer: Cateys 2021: Best Use of Technology Award: 67 Pall Mall


"I loved the diversity of this entry – such a lot of technology implemented to deliver a new business opportunity during the pandemic. From rebottling wine to online enhancements and a TV channel, the vision and co-ordination of the project was impressive." 


Stir It Up Magazine: July 2021 Issue

Cleaning Windows

Our CEO Jane Pendlebury was Interviewed by Stir It Up Magazine about how the Hospitality Sector was preparing for summer


Hotel Owner: HOSPA selects Heyward Group to oversee education programmes

Online Education

“The experience and expertise the Heyward team brings really will help us to enhance and build on our long-standing reputation for educational excellence within the hospitality industry.” 


Conference News: HOSPACE announces transatlantic partnership with HTNG


Our CEO Jane Pendlebury comments “We’re delighted to partner with the team at HTNG for this year’s HOSPACE. The pandemic changed so much for everyone in our industry, and it’s now imperative to turn to technology to help us rebuild and recover.” 


The Sun: Hotels likely to KEEP Covid restrictions post Freedom Day to avoid staff outbreaks

Image by Ben Guerin

Our CEO Jane Pendlebury comments “Post Freedom Day, a lot of hotels are considering keeping some of the processes in place"


Boutique Hotelier: South West hotels currently still almost a third under capacity for July and August

Image by Nick Fewings

Our CEO Jane Pendlebury comments “The data is somewhat surprising. Of course, ordinarily most hotels would generally be pleased with that level of booking, however given the present circumstances surrounding holidaying abroad, I’d have thought that the South West, a prime location for coastal and rural UK ‘staycations’ would be experiencing even higher levels."


inews: Covid-restriction free event trial praised after just 15 cases recorded of 58,000 attendees.

Stadium Fans

Our CEO Jane Pendlebury comments on the success of the recent Covid restriction free trial.


Balancing technology with the human touch: lessons learned from the 'Digitising Customer Service' webinar

Customer Service Rep

"I think we have to dive straight back in there and do our very best. And the hospitality industry, as we have proved time and time again, is very versatile, very innovative and very quick to adapt."

Jane Pendlebury, CEO, HOSPA


Hotel Owner -  Inside the Hospitality industry's staff crisis

EU and British Flag

Our CEO Jane Pendlebury weighs up on the effect brexit has had on the hospitality talent pool


Hotel Owner -  HOSPA launches 'Recovery Package' to help hoteliers bounce back

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Designed to help hoteliers, the package offers “short, sharp, insightful advice pieces that can be used to enhance and streamline operations to maximise and take advantage of the high levels of post-lockdown demand”.


Hotel Owner -  What staycations mean for the hotel market

Image by Piotr Guzik

Our CEO reflects on the impacts staycations have on the wider hotel market


Daily Business Group -  Freeze on alcohol duty will warm the spirits


Our CEO Commented “The £18,000 figure quoted by the Chancellor, whilst ample for smaller businesses, isn’t enough for bigger hospitality businesses, hotels and hotel groups – the largest employers, with the largest overheads,”


The Telegraph -  Hoteliers respond to the new roadmap

Hotel Bed

Our CEO Commented "(The sector) will be unsteady for a long time yet - and very much in need of assistance."


The Caterer -  HOSPA celebrates outstanding learners at annual awards ceremony


Our CEO Commented "Huge congratulations to our outstanding learners and all our prize-winning highest achievers, who have each demonstrated outstanding commitment to their careers, combining study with demanding full-time roles in the hotel and restaurant industry during these challenging times."


Conference News -  HOSPA to proceed with live conference


Our CEO Commented “HOSPACE 2020, as a hybrid affair, means it’s both safe to attend and extremely beneficial, thanks to the wealth of hospitality insight and knowledge on offer to a sector in need,”


The Caterer -  Operators concerned furlough extension could mean longer closure

Euro Coins

Our CEO Commented "As a sector, we've been incredibly grateful for the support we've received from the government. It's served to keep many of us going through the most challenging of times."


The Caterer -  New employees who miss deadline left with no furlough income again

Image by Matt Seymour

Our CEO Comments on the new lockdown, and the extension of the furlough scheme


Evening Standard -  #SleepOverToHelpTurnover: Hotels launch Sleep Over to Help Turnover after success of Eat Out to Help Out restaurant scheme

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'Hospitality Professionals Association (HOSPA) has created the scheme, encouraging hotels to sign up and offer special rates, upgrades or added treats with bookings.'


Evening Standard -  #SleepOverToHelpTurnover: Hotels launch own version of #EatOutToHelpOut scheme

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Our CEO, Jane Pendlebury comments: “The latest preventative measures are set to squeeze an industry which is already at breaking point. Hospitality businesses simply have no room for any further loss of income and are in desperate need of help."


BBC News -  Live televised interview

Image by Pierre Bamin

Our CEO, Jane Pendlebury, was on BBC National News giving her thoughts to the new Job Support Scheme


Boutique Hotelier -  HOSPA launches new campaign to encourage continued trading momentum for hotels

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"HOSPA, the Hospitality Professionals Association, is launching #SleepOverToHelpTurnover as it bids to help maintain the momentum of the industry’s recovery."


The Telegraph -  Does the virus only come out after 10PM?


Our CEO comments on the impacts of the 10PM closure laws


BBC One -  Jane Pendlebury, was interviewed by Victoria Derbyshire 

Image by K. Mitch Hodge

Our CEO discusses the impacts of the ending of furlough in October


The Caterer- Renewed calls for hospitality furlough scheme extension as Collapse of inbound tourism could cost economy £22b and see three million jobs lost

Continental Breakfast

Our CEO Jane Pendlebury has called for an extension of furlough


The Caterer- Keeping hospitality afloat – the back-office functions we can’t survive without

Group Discussion

Our CEO Jane Pendlebury Comments on why her members are crucial to successful hospitality businesses.


iNews- How to be the perfect hotel guest in the age of the coronavirus

Hotel Guest

Our CEO Jane Pendlebury Commets “Avoid requesting early or late check-in times to help free up more time to clean rooms.”


Hotelier & Hospitality Design Magazine - Hotel industry experts explain how guests can get better value bookings, while helping hotels to recover


HOSPA, the Hospitality Professionals Association, and Profitroom, a leading SaaS supplier to the hospitality industry, along with Tregenna Castle Resort, a luxury hotel, have compiled some top below, which helps guests get the best value from their bookings


International Accounting Bulletin - Vat cuts provide opportunity for smaller firms to stabilise 

Men with Calculator

Our CEO Jane Pendlebury Comments “The reduction will provide businesses operating on wafer-thin margins with some essential breathing space, helping them to recover and rebuild, as well as to retain more jobs – with the £1,000 job retention scheme offering yet further assistance here.”


The Guardian - Stark divide as UK campsites flourish but city hotels stand empty


Our CEO Jane Pendlebury Comments “We’ve seen coastal hotels and those in traditionally popular destinations, such as the Lake District, enjoy a bumper few weeks as UK-based travellers look to escape post-lockdown. The picture has been far from rosy for other operators.”


The Independent - What are UK hotels doing behind the scenes to tackle coronavirus?


Our CEO Jane Pendlebury Comments “Hotels are taking this incredibly seriously. They understand guests’ confidence is key to their success.”


The Caterer - Star Tech

Tech Accessories

Our CEO Jane Pendlebury Comments "Hotels and restaurants need to offer a recognisable service, but one that's safe and fits within the relevant guidance."


The Telegraph - The UK's hotels are struggling - but where might they bounce back first post-COVID?

Image by Ben Guerin

Our CEO Jane Pendlebury Comments "Hotels that are coastal-based are booming, while those on the city centers are seeing a complete dearth in bookings by contrast."


Incentive Travel - 1 in 3 hospitality businesses report ‘better than expected’ revenue in the wake of reopening

Modern Japanese Home

“We were really keen to find out how hospitality businesses had fared during the reopening phase. Looking at the results of our survey, whilst revenues are down considerably, a big plus is that such a large proportion seemed to fare better than initially expected.” 


The Drinks Business - How Do Hospitality Workers Feel About
 Returning To Business?


Our CEO Jane Pendlebury comments “With safety measures seeming to work, and guests seeming to abide by them, we’re hoping that, as an industry, we can build on this initial positivity to try and bounce back


Forbes - U.K. Government Offers 50% Off Restaurant Meals And 15% Sales Tax Cut

Accounting Tasks

Our CEO Jane Pendlebury comments “Fantastic to see the Government respond so positively.”


Daily Mail - VAT cut is a "ray of sunshine" for the hospitality industry"

Image by Jude Beck

Our CEO Jane Pendlebury reflects on the great news


Business and Innovation Magazine - Chancellor's Jobs Plan To Kickstart Economy

Image by Jordhan Madec

Our CEO Jane Pendlebury comments on the Latest announcements from Downing street on their press release on the 8th of July.


Hospitality Insights - VAT cut for UK hotels

Image by Ishan @seefromthesky

Our CEO Jane Pendlebury comments on the Latest announcements from Downing street, regarding the Hospitality Industry


CITY A.M - Hospitality sector welcomes ‘blaze of sunshine’ from chancellor’s VAT cut

Image by Scott Graham

Our CEO Jane Pendlebury comments “The reduction will provide businesses operating on wafer-thin margins with some essential breathing space, helping them to recover and rebuild, as well as to retain more jobs."


Big Hospitality - Chancellor slashes VAT and introduces voucher scheme to get people back in restaurants


Our CEO Jane Pendlebury comments “The reduction in VAT is absolutely massive news for the hospitality industry.”


TIME Magazine - U.K. Lifts Quarantine Rules for Visitors From 'Lower Risk' Countries. The U.S. Isn't One of Them


Our CEO Jane Pendlebury comments "The vast majority of pubs and restaurants are welcoming and opening with enthusiasm,”


World ABC News - Canada, U.S. left out as U.K. scraps quarantine for visitors from some countries


Our CEO Jane Pendlebury comments on the re-openings of the hospitality sector


CBC News - Canada, U.S. left out as U.K. scraps quarantine for visitors from some countries

Flying Plane

Our CEO Jane Pendlebury comments "I think the vast majority of pubs and restaurants are welcoming and opening with enthusiasm,"


The Telegraph - The best UK hotels opening from July 4th, and the rules for post-lockown stays

Image by Aleks Marinkovic

Our CEO Jane Pendlebury comments on the latest re-opening developments


Hospitality Insights - Hotels see ‘workable margin’


Our CEO Jane Pendlebury comments "The decision to allow hotels in England to open from 4 July using reduced social distancing measurements gives them “a workable margin’"


The Telegraph - Is today the day to risk it and book your holiday before prices soar?

Beach Holiday

Our CEO Jane Pendlebury comments on the changes to the social distancing rules


CIT Magazine - 'The events industry has been ignored': Reactions to 4 July reopening plans'

Image by Louis Hansel @shotsoflouis

“No doubt there’ll be muted celebrations in hotels all around the country as we look to start moving forward again.”


The Telegraph - The best UK Hotels opening from July 4th, and the rules for post lockdown stays

Image by Valeriia Bugaiova

Our CEO Jane Pendlebury comments on the re-opening of the Hospitality Sector on July 4th


The Telegraph - What we know about UK's summer holidays - and the unanswered questions

Image by Markus Spiske

Our CEO Jane Pendlebury comments on the re-opening of the Hospitality Sector