The recent Hospitality Show in Birmingham showcased how some of the latest technologies could be used by the hotel sector, to increase efficiency and make hotel stays that bit better.
A major shift that has occurred in the hotel sector in the past five years is that system suppliers have rewritten their legacy PMS systems specifically for the cloud. Furthermore, operators now want to take a more holistic view of their customers, we at HOSPA could even be calling PMS systems 'Guest Management Systems - GMS'.
The challenge for operators is how they integrate the various systems to achieve this, whether for EPOS, loyalty, spa or golf. Operators have a choice of whether to bolt together best-of-breed systems or to find a system that integrates these individual parts. It's an on-going challenge, but the future is looking increasingly integrated.