The guest experience is what sets one hotel apart from another in the mind of the guest and creates that true loyalty that everyone is seeking.
To truly understand what a guest wants and to deliver that experience takes a close relationship.
In our latest survey, we wish to understand hoteliers' focuses and challenges for 2021/22 surrounding technology and the guest experience, which will help the sector better understand how to improve service, drive revenue and build loyalty.
Would you mind taking a few minutes to take part?
Responses to the survey will be published but the identities of those participating will remain anonymous. If you wish to receive a copy, you will be asked for your name and email address at the end of the survey. To take the survey, click here: https://alliants.typeform.com/survey