The Evolution of Personalisation in Hotels: Enhancing Guest Experiences Through Technology
- katherinedoggrell
- 6 days ago
- 2 min read
In today’s hospitality landscape, personalisation is key to delivering exceptional guest experiences – from bespoke welcome messages to tailored room upgrades that reflect individual preferences.
By leveraging AI-driven solutions, hotels can craft truly personalised interactions. Drawing on data such as booking history, past stays and guest feedback, AI builds comprehensive guest profiles. These insights enable AI-powered concierge services to suggest ideal rooms, dining experiences, and local attractions. In-room messaging, linked to the Property Management System (PMS), can also offer customised suggestions to enhance each guest’s itinerary.
As personalisation becomes a central element of guest satisfaction and loyalty, recent data shows 71% of UK consumers expect individualised experiences, while 75% prefer to book with brands offering tailored services. This growing demand is driving innovation across the UK and European hospitality sectors.
Technology-Driven Personalisation in Hotels
To meet these evolving expectations, hotels are integrating a variety of tech solutions, including:
Personalised In-Room Entertainment – Secure access to guests’ own streaming accounts, allowing for a seamless home-to-hotel experience.
Smart Room Technology – Automated adjustments to lighting and temperature, aligned with guest preferences, prior to arrival.
AI-Powered Concierge – Tailored recommendations for dining, wellness, and local activities, based on guest history and live data.
Seamless Wi-Fi Connectivity – Automatic reconnection for returning guests, reducing login friction and enhancing comfort.
True personalisation is not just automated – it incorporates a human touch. AI chatbots can handle repetitive queries, reducing front desk pressure by over 35% and allowing staff to focus on meaningful, high-value interactions.
Combining intelligent tech with attentive service ensures guests feel genuinely valued and understood – resulting in memorable stays and lasting loyalty.
“Personalisation is the future of guest experience. With the right tech in place, we can create connections that feel effortless, meaningful and lasting.” — Dean Wood, Senior Director of Sales & Channel Partners, WorldVue
The Business Impact of Personalisation
Personalisation isn’t just good for guests – it’s good for business. Research shows that 61% of consumers are willing to spend more with brands offering personalised experiences (Hotel Management). Additionally:
88% of UK consumers are more likely to recommend a hotel or restaurant offering tailored service.
83% expect personalised experiences, yet
71% feel frustrated when such experiences fall short.
56% are open to sharing their data for better personalisation – provided their privacy is respected.
How WorldVue Supports Hotels on Their Personalisation Journey
Delivering a seamless, personalised guest experience requires the right technology. WorldVue partners with hotels to provide intuitive, scalable solutions that support – not complicate – guest interactions.
In-Room Entertainment – Secure access to personal streaming accounts, tailored linear TV content.
Smart Connectivity – Tiered Wi-Fi, automatic device recognition, and frictionless login.
Tailored Design - Enhance guest experiences with custom solutions crafted by our in-house creative team.
Integrated Hotel Systems – Seamless connection to PMS and service platforms, enabling personalised welcomes and settings from check-in onwards.
As the UK and European hospitality industries continue to evolve, WorldVue helps hoteliers deliver experiences that feel natural, intuitive, and tailored – fostering greater guest satisfaction and long-term success.
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