HOSPA Masterclasses and Podcasts

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11th March | Pain Points:  The Best Bits

 

A compilation of best bits from HOSPA's Pain Point Week. 

The video includes:

Maria Macree - Head Of Sales UK, iVvy

Kees Van Donk - Sr. Director Travel, Hospitality & Leisure EMEA, NEC 

Sarah Duncan - Ethical Marketing Consultant

Rupert Gutteridge - Head Of Sales, Oaky

David Barrett - Managing Director, Pic PR 

Linda Best - Consultant Sales Director, Swinfen Hall Hotel

Jane Pendlebury - CEO, HOSPA

11th March | Pain Points:  My team are overworked!

HOSPA's week of addressing pain points finishes with Jane, Maria and Linda in a discussion about ways to help teams save time through the use of technology.

The panel included:

Maria Macree - Head Of Sales UK, iVvy

Linda Best - Consultant Sales Director, Swinfen Hall Hotel

Jane Pendlebury - CEO, HOSPA

10th March | Pain Points:  Keeping one step ahead in marketing

HOSPA's week of addressing pain points continues with Jane and David in discussion about ways to keep your marketing current in an ever-changing world.

The panel included:

David Barrett - Managing Director, Pic PR 

Jane Pendlebury - HOSPA, CEO

9th March | Pain Points:  Ideas on how to solve staff shortages

HOSPA's week of addressing pain points continues with Jane and Kees in a discussion about ways to get around the staffing crisis.

The panel included:

Kees Van Donk - Sr. Director Travel, Hospitality & Leisure EMEA, NEC 

Jane Pendlebury - HOSPA, CEO

8th March | Pain Points: Sustainability (ESG) - no longer a 'nice to have' but a license to do business

HOSPA's week of addressing pain points continues with Jane and Sarah from Sleeping Lion in a discussion about the value of a solid sustainability programme.

The panel included:

Sarah Duncan - Ethical Marketing Consultant

Jane Pendlebury - HOSPA, CEO

7th March | Pain Points: How can a hotelier be sure they are offering guests their perfect stay

HOSPA's week of addressing pain points kicked off with Jane and Rupert in discussion about how to increase guest satisfaction and maximise your bottom line.

The panel included:

Rupert Gutteridge - Head Of Sales, Oaky

Jane Pendlebury - HOSPA, CEO

24th February | Hotel F&B technology: Why should I change?

 

This 30-minute masterclass explores the different types of innovation being seen in hotel F&B technology. Join Jane Pendlebury, HOSPA CEO and Dominic Child, Bizzon’s VP of Sales as they discuss the ways in which technology can support a hotel’s operations as well as the many ways tech can aid the industry’s recovery.

The panel included:

Dominic Child - Bizzon, VP Of Sales

Jane Pendlebury - HOSPA, CEO

21st February | Katherine Doggrell interviews Eric Hallerberg from Oracle

 

The panel included:

Katherine Doggrel - HOSPA, Editor Of The Overview

Eric Hallerberg - Oracle Hospitality, VP EMEA Sales

17th February | Professional Development | Meet the Tutors

 

The panel included:

Michael Heyward, HOSPA Head of Professional Development 

Janel Clark, Revenue Management Tutor 

Yaneal Patel, Finance Management Tutor 

Ali Powell, Asset Management Tutor 

9th February | IDeaS Masterclass: Can RM ever satisfy the forecast and budget demands of financial leaders?

 

The panel included:

Jane Pendlebury - CEO, HOSPA

Neil Corr - IDeaS

13th September | HOSPA & Oracle Hospitality: Getting Back To Hospitality

 

The panel included:

Jane Pendlebury - CEO, HOSPA

Chip Rogers - President & CEO, American Hotel & Lodging Association (AHLA)

Alex Alt - Senior Vice President & GM, Oracle Hospitality

16th July | Harri – Redefining Staff Retention: A Discovery Of The Employee Experience In The New Normal

 

Jane Pendlebury HOSPA CEO met with Robert Richardson, CEO at Institute of Hospitality, Craig Cunningham, F&B Director at The Student Hotel, Andrew Coney, General Manager at The Hari, Paul Spencer, Operations Director at edyn, and Dave Daniels-Ekarte, Group Head of F&B at The Club Company, to discuss the importance of retaining staff from both an operational and financial perspective. 

The panel included:

Jane Pendlebury - CEO, HOSPA

Robert Richardson - CEO, Institute of Hospitality

Craig Cunningham - F&B Director, The Student Hotel

Andrew Coney - General Manager, The Hari

Paul Spencer - Operations Director, Edyn

Dave Daniels-Ekarte - Group Head of F&B, The Club Company

22nd June | Introducing Yooz: How To Simplify The Purchase-To-Pay Process

 

  • A lack of visibility on your spendings and cash flow.

  • A complicated approval process.

  • Invoices coming from different locations, in multiple formats.

  • Manual errors that lead to risks such as: duplicate payments, lost documents, higher risk of fraud, etc.

Join us to discover how to take back control of your accounting processes and cut your costs by 80% with the most performant automation and watch a LIVE DEMO of Yooz.

The panel included:

Jane Pendlebury - CEO, HOSPA

Julie Breton - Sales Consultant, Yooz

10th June | How Can Hoteliers Boost Resilience and Respond to Tax Challenges?

 

Jane Pendlebury hosted a finance update with BDO ending with a Q&A session.

The panel included:

Jane Pendlebury - CEO, HOSPA

Mark Edwards - Audit Partner, BDO
Katy Rabindran - Director, Innovation & Technology, BDO
Martyne Pearson - Tax Director, VAT services, BDO

James Welch - Tax Partner, BDO

Sarah Rayment - Business Restructuring Partner, BDO

Robert Barnard, Partner - Hospitality, Leisure and Tourism, BDO

1st June | Revenue Management Masterclass

 

Jane Pendlebury was joined by Michael Heywood and Sarah Duncan, HOSPA's advisor on sustainability,  to discuss the future of Revenue Management.

The panel included:

Jane Pendlebury - CEO, HOSPA

Michael Heywood

Sarah Duncan

22nd April 2021 | Recovery Masterclass

 

Jane Pendlebury was joined by Ali Powell CEO and Founder of Commercial Acceleration, to share the highlights of our Recovery Package.

 

You can see more about HOSPA’s Recovery Package here.


The panel included:

Jane Pendlebury - CEO, HOSPA

Ali Powell - Founder & CEO, Commercial Acceleration

10th March 2021 | Masterclass - Preparing for the Staycation Rush

With statistics, market insight and trends shared presented by Agnieszka Wojciechowska from Hotstats, Samantha Williams from Profitroom and Lloyd Brock from St Michaels Resort - this should be all you need to ensure you are ready to maximise the demand from within the UK. 


The panel included:

Jane Pendlebury - CEO, HOSPA

Samantha Williams - Market Lead, Profitroom 

Agnieszka Wojciechowska - Director of Hotel Intelligence EMEA, Hotstats

Lloyd Brock - Digital Marketing Manager, St Michaels Resort

28th January 2021 | Masterclass - The Acceleration of Technology Adoption During Covid 19

Our CEO Jane Pendlebury talks through the technological changes throughout the pandemic.


The panel included:

Jane Pendlebury - CEO, HOSPA

4th November 2020 | Masterclass - HOSPA in conversation with Percipient

How technology is helping the industry to plan for the future.

In partnership with Percipient, Hastings Hotels, Avenue9 Solutions, and iNUA.


The panel included:

Jane Pendlebury - CEO, HOSPA

Chris Stock - Percipient 

Mark Jelly - Avenue 9 Solutions

Peter Gibson - Hastings Hotels

Paul Fitzgerald - iNUA

HOSPA Podcasts

March 2021 | Podcast - Calling All Recruits: The Army Vs The Hotel Sector [#008]

Our CEO Jane Pendlebury talks with Emily Newman and Katherine Doggrell about the spirit of community, the amazing stories of hospitality that emerged during the pandemic and improving the image of the sector with the newly created Hoteliers’ Charter.

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March 2021 | Podcast - The Current State Of The Hospitality Industry And How Jane Pendlebury Can Help 

Mark Abraham from Shackle talks with Jane Pendlebury, CEO of HOSPA about the current state of the Hospitality industry in the UK.

They discuss re-opening, furlough, HOSPA's recovery package and much more

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